Medical Practice Asst

Cooper University Hospital•Cherry Hill, NJ

10d

About The Position

A nonexempt position providing medical assistant care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role greets patients and guests using AIDET, provides excellent service, supports patients, communicates delays, and takes appropriate action, including offering alternatives. The Medical Practice Assistant performs administrative and clinical support tasks, including patient rooming and documentation in the electronic medical record (EMR). Work may include recording vital signs, pain, reason for visit, and medication and medical, social, surgical, and family histories; handling EMR in-baskets, telephone communications, and MyChart messages; obtaining reports, results, and medical records; completing insurance or disability forms and precertifications or authorizations; performing point-of-care testing; and transcribing or entering orders according to protocol. The role may also support wait lists and work queues, schedule appointments, conduct outreach and callback communications, administer vaccines, collect and handle specimens, assist providers with monitoring and reporting lab results, and file reports and correspondence in the EMR. The position requires effective communication with patients and multidisciplinary team members, adherence to the organization’s mission, vision, values, and ethical conduct, and maintaining knowledge of applicable regulatory standards. Flexibility and the ability to multitask in a fast-paced environment and adjust to patient volume are required. The employee may be asked to work at other ambulatory offices based on volume.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completing an externship in a medical office.
Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
Graduate of a post-secondary medical assisting education program accredited by a certifying body approved under NJAC 13:35-6.4.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.
High school diploma or GED.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Flexibility and ability to multitask in a fast-paced environment and adjust to patient volume.

Nice To Haves

Epic experience.

Responsibilities

Greet patients and guests using AIDET and provide a positive service experience.
Support patients, keep them informed of delays, and take appropriate action, including offering alternatives.
Room patients and document information in the EMR, including vital signs, pain, reason for visit, and relevant histories and medication information.
Complete EMR in-basket work, telephone communications, MyChart messages, and related medical record documentation.
Obtain reports, results, and medical records.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, and order transcription or entry according to protocol.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Schedule patient appointments, including follow-up appointments, across physician office visits, imaging, and laboratory services.
Perform and document patient outreach, callbacks, and confirmation calls in a timely and efficient manner.
Administer vaccines and document them in accordance with established policies, as assigned.
Collect specimens and handle them according to established protocols, including proper labeling and safety handling.
Assist physicians and providers with monitoring and reporting laboratory results.
File reports, laboratory and radiology results, and correspondence in the EMR, attaching results to appropriate orders.
Obtain prior authorization for medications, procedures, and testing as assigned.
Communicate effectively with multidisciplinary team members and patients while upholding organizational values and ethical conduct.
Maintain knowledge of regulatory standards and sustain them in daily operations.
Adapt to patient volume and may work at other ambulatory offices as needed.