Medical Practice Asst
About The Position
A nonexempt position providing medical assistant care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role greets patients and guests using AIDET, provides an excellent service experience, supports patients, keeps them informed of delays, and takes appropriate action, including offering alternatives. The position performs administrative and clinical duties, including rooming patients and documenting vital signs, pain, reasons for visits, and medication, social, surgical, family, and medical histories. It completes EMR in-basket work and telephone and MyChart communications; obtains reports, results, and medical records; completes insurance or disability forms and precertifications or authorizations; performs point-of-care testing; transcribes or enters orders under protocol; and may assist with bump lists, wait lists, and work queues. The Medical Practice Assistant may schedule appointments, conduct patient outreach and callbacks, administer and document vaccines, collect and handle specimens according to established protocols, assist providers with monitoring and reporting lab results, and file reports and correspondence in the EMR. The role may also obtain prior authorization for medications, procedures, and testing. The employee communicates with multidisciplinary team members and patients in accordance with the organization’s mission, vision, values, and code of ethical conduct, maintains knowledge of regulatory standards, and may work at other ambulatory offices based on patient volume. Other duties may be assigned by the manager.
Requirements
- At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completing an externship in a medical office.
- Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
- Excellent organizational, written and verbal communication, and teamwork skills.
- Demonstrated excellent customer service skills.
- High school diploma or GED.
- Graduate of a post-secondary medical assisting education program accredited by a certifying body approved under NJAC 13:35-6.4.
- Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
- Current BLS/CPR certification through the American Heart Association.
Nice To Haves
- Epic experience preferred.
Responsibilities
- Greet patients and guests using AIDET and provide an excellent service experience.
- Support patients, keep them informed of delays, and take appropriate action, including offering alternatives.
- Room patients and document vital signs, pain, reason for visit, and medication, social, surgical, family, and medical histories.
- Complete EMR in-basket work, telephone communications, MyChart messaging, and documentation in the medical record.
- Obtain reports, results, and medical records.
- Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, and order transcription or entry under protocol.
- Assist with bump lists, wait lists, and appropriate work queues as assigned.
- Schedule appointments, including follow-up appointments across the healthcare continuum, efficiently and in a high customer-service environment.
- Perform and document patient outreach, callbacks for messages received in pools, MyChart messaging, and confirmation calls.
- Administer vaccines and document them in accordance with established policies, as assigned.
- Collect specimens and handle them according to established protocols, including proper labeling and safety handling.
- Assist physicians and providers with monitoring and reporting lab results.
- File reports, labs, radiology reports, and miscellaneous correspondence in the EMR and attach results to appropriate orders.
- Obtain prior authorization for medications, procedures, and testing as needed.
- Communicate effectively with multidisciplinary team members and patients while upholding organizational values and the Code of Ethical Conduct.
- Maintain working knowledge of regulatory standards and sustain those standards in daily operations.
- Adjust to patient volume and may work at other ambulatory offices as needed.
- Perform other duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
