Medical Practice Asst

Cooper University Hospital•Thorofare, NJ

14h

About The Position

A nonexempt position providing medical assistant care under the supervision of physicians, providers, and/or registered nurses in various ambulatory settings. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The Medical Practice Assistant greets patients and guests using AIDET, provides an excellent service experience, supports patients, and keeps them informed about delays. The role performs administrative and clinical duties, including rooming patients; documenting vital signs, pain, reasons for visits, and medical, medication, social, surgical, and family histories; completing EMR in-baskets and telephone and MyChart communications; obtaining reports and records; and assisting with insurance and disability forms, precertifications, authorizations, point-of-care testing, and order entry. Additional duties may include scheduling appointments and follow-ups, completing patient outreach and callbacks, administering vaccines, collecting and handling specimens, assisting with monitoring and reporting lab results, filing reports and correspondence in the EMR, and obtaining prior authorizations. The assistant communicates with patients and multidisciplinary team members in keeping with the organization’s Mission, Vision, Values, and Code of Ethical Conduct, and follows applicable regulatory standards. Flexibility and multitasking are needed in a fast-paced setting with changing patient volume. The employee may be asked to work at other ambulatory offices based on volume and may perform other duties assigned by the manager.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
Experience with electrocardiograms (EKGs), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or equivalent.
Graduate of a post-secondary medical assisting education program accredited by a certifying body approved under NJAC 13:35-6.4.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current American Heart Association BLS/CPR certification.

Nice To Haves

Epic experience.

Responsibilities

Provide medical assistant care under the supervision of physicians, providers, and/or registered nurses.
Greet patients and guests using AIDET, provide excellent service, support patients, and keep them informed about delays, including offering alternatives when appropriate.
Room patients and accurately document vital signs, pain, reason for visit, and medication, social, surgical, family, and medical histories.
Complete EMR in-baskets, telephone communications, MyChart messages, and related medical record documentation.
Obtain reports, results, and medical records; file reports, laboratory and radiology results, and correspondence in the EMR and attach results to appropriate orders.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, order transcription, or protocol-based order entry.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Schedule appointments, including follow-up visits and imaging or laboratory appointments, and conduct patient outreach and callbacks.
Administer vaccines and document them according to established policies when assigned.
Collect specimens and handle and label them according to established protocols and safety requirements.
Assist physicians and providers with monitoring and reporting laboratory results.
Obtain prior authorization for medications, procedures, and testing when assigned.
Communicate effectively with patients and multidisciplinary team members while upholding the organization’s Mission, Vision, Values, and Code of Ethical Conduct.
Maintain working knowledge of regulatory standards and follow them in daily operations.
Adjust to patient volume and, when requested, work at other ambulatory offices.