Medical Practice Asst

Cooper University Hospital•Willingboro, NJ

About The Position

A nonexempt position providing medical assistant care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role welcomes patients and guests using AIDET, provides a positive service experience, supports patients, communicates delays, and takes appropriate action, including offering alternatives. The position performs administrative and clinical support tasks, including rooming patients and documenting vital signs, pain, reason for visit, and medication, social, surgical, family, and medical history. Duties may include managing EMR in-baskets, telephone and MyChart communications, obtaining reports and records, completing insurance or disability forms and authorizations, point-of-care testing, transcribing or entering protocol orders, and assisting with work queues and appointment scheduling. The role also performs patient outreach and callbacks, may administer vaccines and collect specimens according to established policies and protocols, and assists providers with monitoring and reporting lab results. Reports and correspondence are filed in the EMR and attached to appropriate orders. The employee communicates with patients and multidisciplinary team members while upholding the organization’s Mission, Vision, Values, and Code of Ethical Conduct. The position requires flexibility and multitasking in a fast-paced environment, with possible assignments at other ambulatory offices based on volume. Other duties may be assigned by the manager.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
High school diploma or GED.
Graduate of a post-secondary medical assisting education program accredited by a certifying body approved under NJAC 13:35-6.4.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Ability to be flexible and multitask in a fast-paced environment.

Nice To Haves

Epic experience.

Responsibilities

Welcome patients and guests using AIDET and provide excellent service.
Support patients, keep them informed of delays, and take appropriate action, including offering alternatives.
Room patients and document vital signs, pain, reason for visit, and medication, social, surgical, family, and medical history.
Complete EMR in-basket work, telephone communication, MyChart messaging, and medical record documentation.
Obtain reports, results, and medical records.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, order transcription, and protocol order entry as assigned.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Schedule appointments, including follow-up visits, across physician offices, imaging, and laboratory services as assigned.
Perform and document patient outreach, callbacks for messages received in pools, MyChart messaging, and confirmation calls.
Administer vaccines and document them according to established policies as assigned.
Collect and handle specimens according to established protocols, including proper labeling and safe handling.
Assist physicians and providers with monitoring and reporting lab results.
File reports, laboratory and radiology results, and miscellaneous correspondence in the EMR, attaching results to appropriate orders.
Obtain prior authorizations for medications, procedures, and testing as assigned.
Communicate successfully with patients and multidisciplinary team members while upholding the organization’s Mission, Vision, Values, and Code of Ethical Conduct.
Maintain working knowledge of regulatory standards and follow them in daily operations.
Adapt to patient volume and may work at other ambulatory offices as needed.
Perform other duties as assigned by the manager.