Medical Practice Asst

Cooper Norcross University Hospital•West Deptford Township, NJ

1d•$18 - $29

About The Position

This nonexempt position provides medical assistant care in ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The Medical Practice Assistant welcomes patients and guests using AIDET, provides a positive service experience, keeps patients informed about delays, and takes appropriate action, including offering alternatives. The role performs administrative and clinical support tasks, including rooming patients and documenting vital signs, pain, visit reasons, medications, and social, surgical, family, and medical histories. Duties may include managing EMR in-baskets and telephone or MyChart communications; obtaining reports, results, and medical records; completing insurance or disability forms and precertifications or authorizations; point-of-care testing; transcribing or entering orders; and assisting with work queues, bump lists, and wait lists. The position may also schedule appointments across the healthcare continuum, conduct patient outreach and callbacks, administer vaccines, collect and handle specimens according to protocols, assist with monitoring and reporting laboratory results, and file reports and correspondence in the EMR. The employee communicates with multidisciplinary team members and patients while upholding the organization’s mission, vision, values, and ethical standards. The position requires flexibility and the ability to multitask in a fast-paced environment and adapt to patient volume. The employee may be asked to work at other ambulatory offices based on volume, and may perform other duties assigned by the manager.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completing an externship in a medical office.
Experience with electrocardiograms (EKGs), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or equivalent.
Graduate of a post-secondary medical assisting education program accredited by a NJAC (13:35-6.4)-approved certifying body.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.

Nice To Haves

Epic experience.

Responsibilities

Provide medical assistant care in ambulatory settings under the supervision of physicians, providers, and/or registered nurses.
Greet patients and guests using AIDET, provide excellent service, keep patients informed of delays, and take appropriate action, including offering alternatives.
Room patients and document vital signs, pain, reason for visit, medications, and social, surgical, family, and medical history.
Complete EMR in-basket work, telephone communications, MyChart messages, and medical-record documentation.
Obtain reports, results, and medical records; complete insurance and disability forms, precertifications and authorizations, point-of-care testing, and order transcription or entry as assigned.
Assist with bump lists, wait lists, and appropriate work queues.
Schedule appointments, including follow-up appointments for physician visits, imaging, and laboratory services.
Perform and document patient outreach, callbacks, pool-message responses, MyChart communications, and confirmation calls.
Administer vaccines when assigned and document them according to established policies.
Collect, label, and handle specimens according to established protocols and safety requirements.
Assist physicians and providers with monitoring and reporting laboratory results.
File reports, laboratory and radiology results, and correspondence in the EMR, attaching results to the appropriate orders.
Obtain prior authorization for medications, procedures, and testing when assigned.
Communicate with multidisciplinary team members and patients while upholding the organization’s mission, vision, values, and Code of Ethical Conduct.
Maintain working knowledge of regulatory standards and comply with them in daily operations.
Adapt to patient volume, multitask in a fast-paced environment, and work at other ambulatory offices when requested based on volume.
Perform other duties as assigned by the manager.