Medical Practice Asst
About The Position
A nonexempt medical assistant position providing care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role includes welcoming patients and guests using AIDET, providing a positive service experience, keeping patients informed about delays, and taking appropriate action, including offering alternatives. The assistant performs administrative and clinical support tasks such as rooming patients; documenting vital signs, pain, visit reasons, medications, and medical and social histories; working with EMR in-baskets and telephone and MyChart communications; obtaining records and reports; completing forms and authorizations; and performing point-of-care testing and protocol-based order entry. The assistant may schedule appointments and follow-up care, conduct patient outreach and call-backs, administer vaccines, collect and handle specimens, assist with monitoring and reporting lab results, and file reports and correspondence in the EMR. The role requires effective communication with patients and multidisciplinary team members, adherence to regulatory standards and the organization’s mission, vision, values, and Code of Ethical Conduct, and flexibility to work in a fast-paced environment. The employee may be asked to work at other ambulatory offices based on volume, and may perform other duties assigned by the manager.
Requirements
- At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
- Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
- Excellent organizational, written and verbal communication, and teamwork skills.
- Demonstrated excellent customer service skills.
- High school diploma or GED.
- Graduate of a post-secondary medical assisting education program accredited by an NJAC (13:35-6.4)-approved certifying body.
- Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
- Current BLS/CPR certification through the American Heart Association.
Nice To Haves
- Epic experience.
Responsibilities
- Greet patients and guests using AIDET and provide an excellent service experience.
- Support patients and keep them informed of delays, taking appropriate action such as offering alternatives.
- Room patients and document vital signs, pain, reason for visit, medications, and social, surgical, family, and medical history.
- Complete work in EMR in-baskets; handle telephone and MyChart communications and document in the medical record.
- Obtain reports, results, and medical records.
- Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, transcription of orders, and protocol-based order entry as assigned.
- Assist with bump lists, wait lists, and appropriate work queues as assigned.
- Schedule appointments, including follow-up appointments, across physician office visits, imaging, and laboratory services when needed.
- Perform and document patient outreach, call-backs for messages received in pools and MyChart, and confirmation calls.
- Administer vaccines and document them in accordance with established policies when assigned.
- Collect specimens and handle them according to established protocols, including proper labeling and safe handling.
- Assist physicians and providers with monitoring and reporting lab results.
- File reports, laboratory and radiology results, and correspondence in the EMR, attaching results to the appropriate orders.
- Obtain prior authorization for medications, procedures, and testing when assigned.
- Communicate effectively with multidisciplinary team members and patients while upholding the organization’s mission, vision, values, and Code of Ethical Conduct.
- Maintain working knowledge of regulatory standards and sustain those standards in daily operations.
- Adjust to patient volume and changing needs in a fast-paced environment; work at other ambulatory offices based on volume when asked.
- Perform other duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
