Medical Outreach Coordinator

Make-A-Wish Foundation of the TX Gulf Coast and LA, Inc.•Stafford, TX

21d•Onsite

About The Position

The Medical Outreach Coordinator is a grant-funded contract position supporting provider engagement, referral readiness, medical outreach, and intake coordination for the chapter’s Medical Outreach Innovation Grant. The role aims to strengthen referral pathways, increase healthcare-provider awareness of Make-A-Wish eligibility criteria, and improve referral consistency, initially at the Texas Children’s Heart Center Fontan Clinic, with support for expansion to additional clinics. Under the direction of the Medical Outreach Manager, the Coordinator serves as a liaison among healthcare providers, hospital staff, referral partners, families, and Make-A-Wish teams. The position supports provider education, referral follow-up, bilingual outreach, relationship stewardship, workflow coordination, and family engagement so medically eligible children can connect with the wish journey in a timely and equitable manner. The position is based in the Make-A-Wish Stafford office, in a shared office environment. Frequent travel to hospitals, clinics, and outreach events throughout the chapter territory is required. Some night and weekend work is expected to support organizational needs. A valid driver’s license and reliable transportation may be required for travel.

Requirements

Associate degree required.
Minimum of two years of related experience in healthcare outreach, patient services, community engagement, healthcare administration, social services, nonprofit operations, or a comparable role.
Bilingual English/Spanish proficiency required.
Excellent customer-service, interpersonal, verbal, and written communication skills.
Ability to communicate compassionately, diplomatically, and professionally with healthcare professionals and families.
Strong attention to detail, organization, time management, and follow-through.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Sound judgment, critical thinking, and practical problem-solving skills.
Ability to maintain accurate records and track data.
Comfort presenting information to small groups and facilitating educational discussions.
Ability to collaborate effectively across teams while maintaining clear role boundaries.
Frequent travel to hospitals, clinics, and outreach events throughout the chapter territory is required.
A valid driver’s license and reliable transportation may be required for travel.

Nice To Haves

Bachelor’s degree in social services, healthcare administration, child development, nonprofit management, marketing, or communications.
Experience communicating with healthcare professionals and families about sensitive or confidential information.
Experience coordinating events, presentations, or professional outreach activities.
Experience using Microsoft Office Suite and Salesforce.

Responsibilities

Support grant-funded medical outreach initiatives and referral-readiness activities.
Build and maintain relationships with physicians, nurses, social workers, child life specialists, care coordinators, and other referral partners as a Make-A-Wish representative.
Participate in hospital outreach rounds, provider meetings, lunch-and-learn sessions, educational presentations, and outreach events.
Schedule, coordinate, and support provider education activities and engagement opportunities.
Maintain communication with referral sources to reinforce referral processes and eligibility awareness.
Support the development and distribution of provider education materials, referral resources, workflow guides, posters, and awareness tools.
Support expansion of the referral model to additional clinics.
Track and monitor referrals associated with grant-supported outreach activities.
Coordinate between healthcare providers and Make-A-Wish intake teams.
Identify referral barriers and escalate concerns to the Bilingual Wish Manager.
Support improvements to provider-to-intake handoffs and referral consistency.
Provide bilingual outreach support to Spanish-speaking families and healthcare partners when applicable.
Help families understand the Make-A-Wish process and next steps following referral submission.
Support families and medical teams in completing all aspects of the referral process.
Support development and distribution of culturally responsive outreach and educational materials.
Promote equitable access to referral information and intake support for diverse communities.
Participate in initiatives to reduce communication barriers and improve family engagement.
Document provider feedback, listening-session notes, workflow challenges, and operational learnings.
Support reporting related to grant performance and referral-growth initiatives.
Identify process-improvement opportunities and communicate recommendations to leadership.
Travel frequently to hospitals, clinics, and outreach events throughout the chapter territory.
Work some nights and weekends to support organizational needs.