Community Outreach Coordinator (Medical Assistant)

ChristianaCare•Elkton, MD

6d•$23 - $34

About The Position

The Community Outreach Coordinator (Medical Assistant) promotes access to services and helps community members navigate health care and social services systems. Working with the Department of Emergency Services through the Mobile Integrated Health Program, the coordinator engages patients in community and home settings, helps address social care needs, obtains vital signs, and performs point-of-care testing as needed. This is a grant-funded position with the Cecil County Primary Care Mobile Health Team. Three positions are open.

Requirements

High school diploma or equivalent.
One to three years of progressively responsible clinical administrative experience.
Graduation from a recognized Medical Office Assistant Program or current Medical Assistant certification from a national organization accredited by NCCA or ANSI.
Ability to work with diverse populations.
Knowledge of medical terminology, community resources in Cecil County, and health education.
Ability to provide education appropriate to target audiences.
Attention to detail and strong problem-solving skills.
Effective verbal and interpersonal skills to reach audiences with diverse racial, socioeconomic, and literacy backgrounds.
Flexibility to adapt to different program schedules, physical settings, and target audiences.
Ability to work with minimal supervision, prioritize assignments, and work as part of a team.
Computer skills; MS Office, Word, Outlook, Teams, Excel, PowerPoint, and email are desirable.

Nice To Haves

Bachelor’s degree.
Medical Assistant certification.
Public speaking, group facilitation, and excellent writing skills.
Bilingual language skills.
Experience working as a Medical Assistant, preferably in a primary care or specialty care practice.
Community or volunteer experience.
Ability to occasionally work evening hours.

Responsibilities

Work with patients and families to identify social, medical, and financial barriers and needs.
Obtain vital signs, including blood pressure and weight, and perform point-of-care A1C testing.
Deliver health education to patients and the community, including culturally appropriate education on chronic disease prevention.
Connect vulnerable populations with the health care system and community and state resources.
Build and maintain positive relationships with patients from diverse cultural and socioeconomic backgrounds.
Travel to patients’ homes and community locations to discuss Community Health programs and provide services.
Help patients identify socioeconomic issues affecting their health and develop health and social management plans and goals.
Facilitate navigation of health care and social service systems.
Review patient charts and refer patients to other programs as appropriate.
Assist patients in community and/or clinic settings.
Maintain professional relationships with the care team, community leaders, faith leaders, and others providing community services.
Participate in community events promoting the Community Health department.
Educate staff, health providers, and stakeholders about community needs.
Advocate for underserved individuals and work to reduce cultural and socioeconomic barriers to services.
Collect data and update Electronic Medical Record documentation as required by the supervisor.
Work collaboratively with the team, build supportive relationships with participants, and provide feedback to team members.
Participate in regular program and department meetings.
Maintain professional competence through local and national training sessions and conferences, as offered.
Follow departmental safety rules and practices, and promptly report unsafe activities, conditions, hazards, or safety violations.
Perform other related duties as required.