Community Outreach Coordinator

Medlink Georgia•Demorest, GA

4d•$48,000 - $50,000

About The Position

MedLink Georgia is seeking a compassionate, detail-oriented Community Outreach Coordinator to support healthcare professionals and promote patient-centered healthcare services across the Northeast Georgia area. The coordinator markets health services, develops and maintains community and business relationships, organizes outreach events, supports practices’ outreach plans, and assists with marketing materials and provider relations. The role also includes maintaining accurate customer relationship management records, activity logs, an annual outreach plan and budget, and regular communication with practices, employers, community partners, and other stakeholders.

Requirements

Ability to communicate effectively over the telephone, in writing, and in person with stakeholders at many levels.

Responsibilities

Market health services in the designated service area to employers and civic groups.
Coordinate and facilitate open houses, wellness fairs, and outreach events with practices.
Work with practices to fulfill their outreach and business development plans and explain the outreach coordinator’s role.
Attend Chamber events to promote MedLink’s outreach initiatives.
Serve as liaison for Family Connections in represented territories.
Assist with outreach and awareness campaign plans and materials.
Schedule community outreach presentations and communicate with staff about coverage and responsibilities.
Maintain relationships with collaborative partners and cultivate new partnerships.
Maintain a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.
Liaise with medical, business, and insurance professionals, including visiting them to distribute practice information and promotional items.
Expand services to existing accounts and periodically review the CRM to reconnect with non-customers.
Stay in touch with existing and potential employers to ensure their needs are met when they use MedLink services.
Ensure information about occupational health and other service lines is shared with contacts based on their individual needs.
Assist in coordinating special events for the service area.
Develop outreach materials and packets.
Enter new contacts into the CRM according to established practices, ensuring accuracy and protection of participants’ personal data.
Record daily activity in the CRM.
Create an annual outreach plan and budget for the designated service area and submit it to the Marketing Director for final approval.
Train practices in designated territories on customer service goals and expectations.
Assist with consistent presentation outlines for events and meetings.
Maintain a monthly activity log of community outreach events.
Schedule visits for new providers with local community partners during their first few months of employment.
Initiate and monitor the new-provider marketing process after onboarding.
Schedule new providers and practice managers for community Chamber events and accompany them when possible.
Work with the Marketing Director to ensure marketing inventory and supplies are available for the service area.
Maintain contact with Practice Managers to provide marketing materials and other marketing or outreach-related services.
Ensure practices in the designated service area have updated marketing materials and monitor supplies for restocking.
Research the service area, outreach strategies, and opportunities.
Communicate effectively by telephone, in writing, and in person with stakeholders at many levels.
Respond to emails and phone calls in a timely manner.
Perform other duties as assigned or needed.