Medical Office Scheduler

Louisiana Orthopaedic Specialists • Lafayette, LA

5d • Onsite

About The Position

ESSENTIAL FUNCTIONS: Provide excellent customer service by promptly scheduling patients with the appropriate physician while maintaining a positive demeanor. Accurately obtain all required demographics and insurance information from the patient. Utilizes templates, scheduling assistant, protocol, and physician rotation to schedule patient appointments. Process incoming referrals, contact patients to verify information and schedule appointment, import referrals and/or records into patents chart, send correspondence to referring provider, and send new patient paperwork to patient all in a timely and accurate manner. Maintains strictest patient confidentiality. The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.

Requirements

• High school diploma or GED.
• Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Ability to communicate effectively with physicians, patients, and the public.
• Capability of establishing good working relationships with both internal and external customers.
• Ability to type a minimum of 40 WPM.
• Basic computer knowledge and skills in operating a computer.
• Skill in demonstrating empathy and excellent customer service skills to maintain high patient satisfaction.
• Maintaining patient confidentiality.
• Organized team player with the ability to communicate effectively and efficiently.
• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
• Demonstrate empathy, concern, good listening skills, and compassion for all patients.

Nice To Haves

• Knowledge of scheduling templates.
• Knowledge of one or more of the following specialties: Orthopaedics, Neurology, Physical Therapy, or Pain Management.

Responsibilities

• Provide excellent customer service by promptly scheduling patients with the appropriate physician while maintaining a positive demeanor.
• Accurately obtain all required demographics and insurance information from the patient.
• Utilize templates, scheduling assistant, protocol, and physician rotation to schedule patient appointments.
• Process incoming referrals, contact patients to verify information and schedule appointment, import referrals and/or records into patents chart, send correspondence to referring provider, and send new patient paperwork to patient all in a timely and accurate manner.
• Maintain strictest patient confidentiality.
• Demonstrate current competencies for job position including a general understanding of insurance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED