Medical Office Representative
About The Position
As a Medical Office Professional, you will serve as the welcoming face and voice of the clinic, providing administrative support for a smooth patient experience. The role manages patient reception, appointment scheduling, calls, check-in and check-out, verification of patient demographics, payment processing, and communication between patients and staff to maintain an efficient front desk. Success requires strong interpersonal and organizational skills, attention to detail, technology proficiency, calm task management, compassion, and dedication to excellence. The position also handles patient pre-certification to ensure coverage for appointments and care, schedules tests, procedures, and referrals, communicates appointment and procedure instructions, collects insurance and personal information, and may collect co-pays or co-insurance.
Requirements
- High school graduate in General Studies or GED in General Studies.
- Courses in and/or knowledge of medical terminology and surgery procedures.
- Previous surgery scheduling experience.
- Computer and applications software experience.
Nice To Haves
- Some college courses.
Responsibilities
- Answer phone calls and schedule patient appointments.
- Conduct patient pre-certification to ensure coverage for appointments and medical care.
- Schedule tests, procedures, and referral appointments.
- Communicate with patients regarding appointments and instructions for procedures and tests.
- Collect insurance information and patient personal data.
- May collect fees such as co-pays and co-insurance.
- Manage patient reception and guide check-in and check-out.
- Verify patient demographics and maintain communication between patients and staff.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
