Medical Office Representative Neurology

CommonSpirit Health • Lexington, KY

2d

About The Position

The Medical Office Representative Neurology provides administrative support to help create a smooth patient experience. The role serves as a welcoming point of contact for the clinic, managing reception, calls, appointment scheduling, and patient check-in and check-out. It also involves verifying patient demographics and insurance coverage, collecting payments when applicable, and facilitating communication between patients and clinic staff. The position requires a compassionate, organized, detail-oriented approach and proficiency with computers and applications software.

Requirements

• High school GED or high school graduate, upon hire.
• Courses in and/or knowledge of medical terminology and surgery procedures, upon hire.
• Previous surgery scheduling experience.
• Computer and applications software experience.

Nice To Haves

• Some college courses, upon hire.

Responsibilities

• Answer phone calls and schedule patient appointments.
• Conduct patient pre-certification to ensure coverage for appointments and medical care.
• Schedule tests, procedures, and referral appointments.
• Communicate with patients about appointments and instructions for procedures and tests.
• Collect insurance information and patients’ personal data.
• Collect fees such as co-pays and co-insurance, as applicable.
• Manage patient reception and support check-in and check-out.
• Verify patient demographics and help maintain clear communication between patients and staff.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED