Medical Office Representative
About The Position
As a Medical Office Professional, you will be the welcoming face and voice of the clinic, providing essential administrative support for a smooth patient experience. You will manage patient reception, schedule appointments, handle calls, and guide patients through check-in and check-out. You will verify demographics, process payments, and ensure clear communication between patients and staff to maintain an efficient front desk. Success in this role requires exceptional interpersonal skills, strong organization, attention to detail, and technology proficiency, along with calm task management, a compassionate approach, and dedication to excellence.
Requirements
- High school diploma or GED, upon hire.
- Courses in and/or knowledge of medical terminology and surgery procedures, upon hire.
- Previous surgery scheduling experience.
- Computer and applications software experience.
Nice To Haves
- Some college courses, upon hire.
Responsibilities
- Answer phone calls and schedule patient appointments.
- Conduct patient pre-certification to ensure coverage for appointments and medical care.
- Schedule tests, procedures, and referral appointments.
- Communicate with patients regarding appointments and instructions for procedures and tests.
- Collect insurance information and patient personal data.
- May collect fees such as co-pays and co-insurance.
- Manage patient reception and guide check-in and check-out.
- Verify patient demographics and support clear communication between patients and staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
