Medical Assistant/Medical Office Representative II
About The Position
As a Medical Assistant, you help keep the day running smoothly and efficiently for patients and the clinical team. You proactively prepare patient charts and ensure that information is obtained and up to date for patients seen at the facility. You may assist multiple patients daily, depending on the number of physicians on site. Success in this role requires enthusiasm for helping others, efficiency, and empathy for patients. The role also requires excellent customer service, including active listening, a positive attitude, respectful and empathetic interactions, eye contact, smiling, and use of a scripted greeting. Mercy Medical Center Redding is a 266-bed regional medical center serving nearly 300,000 residents across a six-county region. It provides inpatient and outpatient services and specialized cardiovascular, stroke, orthopedic, neurological surgery, cancer, maternity, and robotic surgery care. The broader network includes Mercy Home Health and Hospice and Dignity Health Connected Living.
Requirements
- High school diploma or GED.
- Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or equivalent military training as determined by Dignity Health Medical Foundation HR in conjunction with the State Division of Allied Health.
- One year of experience as a Medical Assistant in an outpatient medical office, physician clinic, or OB office; alternatively, a Medical Assistant certificate from an accredited program and recent Medical Assistant experience.
- Basic Life Support (BLS) through an American Heart Association provider.
Nice To Haves
- Six months of experience in an outpatient setting as a Medical Office Receptionist/Clerk, or equivalent experience in a high-volume customer service role in another industry or environment working with referrals or procedure scheduling.
- Experience in billing.
Responsibilities
- Proactively prepare patient charts and ensure information is obtained and up to date.
- Provide excellent customer service in accordance with Dignity Health Clinic audit tools and expectations.
- Demonstrate active listening, a positive attitude, respect, concern, and empathy in patient interactions.
- Make eye contact, smile, and use the scripted greeting.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
