Medical Assistant/Medical Office Representative II
About The Position
As a Medical Assistant, you will help keep the day running smoothly and efficiently for patients and the clinical team. You will proactively prepare patient charts and ensure that information is obtained and up to date for patients seen at the facility. The number of patients served each day depends on how many physicians are on site. Success in the role requires enthusiasm for helping others, efficiency, and empathy for patients. The role also provides excellent customer service in accordance with Dignity Health Clinic audit-tool expectations. This includes making eye contact and smiling, listening actively with a positive, can-do attitude, showing respect and empathy, and using the scripted greeting: “Thank you for choosing _______ this is (your name) how can I help you.”
Requirements
- High school diploma or GED.
- Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or equivalent military training. Equivalency is determined by the Dignity Health Medical Foundation HR department in conjunction with the State Division of Allied Health.
- One year of experience as a Medical Assistant in an outpatient medical office, physician clinic, or OB office setting; alternatively, a Medical Assistant certificate from an accredited program and recent Medical Assistant experience.
- Basic Life Support (BLS) through an American Heart Association provider.
Nice To Haves
- Six months of experience in an outpatient setting as a Medical Office Receptionist/Clerk, or equivalent experience in a high-volume customer-service role in another industry or environment working with referrals or procedure scheduling.
- Experience in billing.
Responsibilities
- Proactively prepare patient charts and ensure patient information is obtained and up to date.
- Provide excellent customer service in accordance with Dignity Health Clinic audit-tool expectations.
- Make eye contact and smile; listen actively with a positive, can-do attitude; and demonstrate respect, concern, and empathy.
- Use the prescribed customer-service greeting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
