Medical Office Representative

CommonSpirit Health • Lexington, KY

2d

About The Position

As a Medical Office Professional, you will be the welcoming face and voice of the clinic, providing administrative support for a smooth patient experience. You will manage patient reception, schedule appointments, handle calls, guide check-in and check-out, verify patient demographics, process payments, and support clear communication between patients and staff. The role requires strong interpersonal and organizational skills, attention to detail, technology proficiency, calm task management, and a compassionate approach.

The position also involves pre-certifying patients to confirm coverage, scheduling tests, procedures, and referrals, communicating appointment and procedure instructions, collecting insurance and personal information, and possibly collecting co-pays or co-insurance.

Requirements

• High school diploma or GED.
• Courses in and/or knowledge of medical terminology and surgery procedures.
• Previous surgery scheduling experience.
• Experience with computers and application software.

Nice To Haves

• Some college coursework.

Responsibilities

• Answer phone calls and schedule patient appointments.
• Conduct patient pre-certification to ensure coverage for appointments and medical care.
• Schedule tests, procedures, and referral appointments.
• Communicate with patients about appointments and instructions for procedures and tests.
• Collect insurance information and patient personal data.
• Collect fees such as co-pays or co-insurance, as applicable.
• Manage patient reception and support check-in and check-out.
• Verify patient demographics and help maintain clear communication between patients and staff.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED