Medical Office Receptionist (8A-5P)

Jackson County Hospital District•Marianna, FL

About The Position

The Medical Office Receptionist welcomes and assists patients throughout their visits, from check-in and registration to payment and follow-up scheduling. The role maintains accurate patient information and forms in the EMR, coordinates appointments and referrals, communicates with clinical staff and referring providers, and supports the office’s day-to-day front-desk operations.

Requirements

Ability to read and communicate effectively in English.
Basic computer skills and knowledge consistent with departmental needs.
Maintain applicable state, federal, and Joint Commission regulatory requirements.
Maintain patient confidentiality at all times.
Adhere to the dress code and maintain a neat, clean appearance.
Be willing to receive constructive feedback and take on challenging tasks.
Understand how to use the grievance process to resolve concerns.
Know the limitations of applicable licenses or certifications and do not practice outside those limitations.
Know the proper procedures for calling and responding to codes according to department protocol.
Know the procedures for reporting incidents and for maintaining a safe environment.

Responsibilities

Greet patients and assist them with signing in for appointments.
Obtain and accurately enter new patient information, including insurance details, into the EMR.
Update patient records annually and ensure that forms, including HIPAA forms, are current.
Assist patients who come to the front desk with questions or other needs.
Notify clinical staff of patient arrivals as appropriate.
Check out patients after appointments and schedule follow-up visits.
Schedule patient appointments and manage provider schedules.
Complete FollowMyHealth registration for patients.
Process referrals promptly, document contact attempts, schedule appointments, scan referral forms, and notify referring providers.
Obtain written patient authorizations to request medical records from other providers or facilities.
Manage and balance the cash drawer twice daily.
Collect co-pays and deductibles at the time of service.
Answer phones, check messages, and relay information appropriately.
Scan and upload documents into the EMR and maintain the fax server daily.
Assist pharmaceutical representatives and coordinate scheduling.
Perform additional duties as assigned by the office manager or provider.
Complete annual educational requirements within the assigned time frame and maintain applicable regulatory requirements.
Maintain patient confidentiality and represent the organization in a positive, professional manner.
Complete work within designated time, attend and participate in hospital committees as appropriate, and wear required identification while on duty.
Assist in training students, co-workers, or other personnel and relay important information to other staff or shifts.
Maintain departmental cleanliness and handle equipment safely.
Follow department protocols for emergency codes and reporting incidents involving patients, visitors, or employees.
Maintain awareness of hazards and hazardous materials and know where to find MSDS information.