Medical Office Receptionist

Beacon Behavioral Partners•Tuscaloosa, AL

10h

About The Position

The Medical Office Receptionist supports the front desk and daily administrative operations of Beacon Behavioral Health Partners’ outpatient behavioral health program. The role creates a welcoming and professional experience for patients, families, visitors, providers, and team members. The receptionist supports patient communication, scheduling, check-in and check-out, documentation, office organization, and coordination with the clinical and administrative team. Success in the role includes maintaining organized, accurate, and timely front desk workflows; communicating professionally; supporting patient coordination; and helping the outpatient program operate smoothly and consistently.

Requirements

High school diploma or equivalent required.
Strong communication, customer service, organization, and follow-through skills.
Ability to manage multiple priorities in a busy office environment.
Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems.
Ability to handle confidential information with professionalism and discretion.
Dependable, detail-oriented, patient-focused, and team-oriented.

Nice To Haves

1–2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred.
Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred.
Experience supporting a behavioral health or healthcare office.
Familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records.
Experience working with patients, families, providers, and referral partners.
Bilingual skills preferred, based on program and market needs.

Responsibilities

Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner.
Answer, screen, and route incoming phone calls, messages, emails, and general inquiries.
Support patient scheduling, appointment confirmations, cancellations, and rescheduling.
Assist with patient check-in and check-out processes.
Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation.
Support intake, admissions, referral, and new patient coordination activities as needed.
Maintain accurate patient, office, and administrative records in accordance with company procedures.
Coordinate communication between patients, families, providers, clinical team members, and administrative staff.
Monitor front desk activity and escalate patient, scheduling, service, or operational concerns to the appropriate team member.
Maintain office supplies, forms, shared spaces, and general front desk organization.
Support billing, authorizations, insurance documentation, or related administrative workflows as assigned.
Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed.
Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements.
Assist with special projects, office initiatives, and other duties as assigned.