Medical Office Receptionist

LifeStance Health•Warwick, RI

7d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports a welcoming, organized practice, helps prepare patient schedules and charts, and handles administrative, scheduling, payment, insurance, and communication needs. The listed location is 300 Toll Gate Road, Suite 300, Warwick, RI 02886. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives. The position involves regular interaction with patients, clinicians, and colleagues, including responding to sensitive or urgent situations according to crisis and de-escalation procedures. The Practice Coordinator assists patients with telehealth and portal access, routes or escalates issues as appropriate, and supports clinicians with administrative tasks and schedule accuracy.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects up to 25 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate’s or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities.
Prepare patient schedules by confirming paperwork and documentation, payment card information, demographics, and patient charts.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in support of patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including sensitive or difficult situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal, including payment and billing questions, scheduling needs, release requests, and other inquiries.
Monitor phone-system queues and answer calls promptly.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.