Medical Office Receptionist

LifeStance Health•Glen Mills, PA

8d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, delivering quality customer service to in-person and remote patients and clinicians. The role supports office operations, patient needs, and clinicians while maintaining a pleasant, secure, and motivating practice environment. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives. The listed location is 600 Evergreen Drive, Suite 103, Glen Mills, PA 19342.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Able to perform the listed physical functions, including sitting, standing, bending, talking, hearing, and walking, and lifting or moving objects up to 25 pounds.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities that foster LifeStance culture, engagement, and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment cards are current, demographics are accurate, and patient charts are ready.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient phone, email, and portal requests about billing and payments, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Triage urgent patient requests, resolve issues when possible, and direct or escalate requests to the appropriate departments or staff.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivating practice environment.