Medical Office Receptionist

LifeStance Health•Burbank, CA

12d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality service to in-person and remote patients and clinicians. The role supports smooth office operations, patient care, clinician satisfaction, and a pleasant, secure, and motivational practice environment. The position is located at 191 S Buena Vista St, Ste 300, Burbank, CA 91505. Compensation starts at $22.75 per hour, with potential quarterly bonuses or incentives.

Requirements

Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
High school diploma or equivalent.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote LifeStance culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment card information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, using crisis and de-escalation processes when situations are difficult or sensitive.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal regarding payment and billing questions, scheduling, records releases, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other problems.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve eligibility issues.
Provide general administrative support to clinicians, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.