Medical Office Receptionist

LifeStance Health•Ventura, CA

12d

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality service to in-person and remote patients and clinicians. The role supports a welcoming, organized, and secure practice environment and helps patients with check-in, scheduling, billing-related requests, telehealth access, and other needs. It also supports clinicians with administrative tasks and appointment accuracy.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties in support of a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities.
Prepare patient schedules by confirming paperwork and documentation, payment-card information, demographics, and patient charts.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in support of patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal issues.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Assist clinicians with administrative questions and tasks, such as sending letters and faxes.
Coordinate with clinicians about additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment.