Medical Office Receptionist

LifeStance Health•Snellville, GA

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth office operations, patient care, clinician satisfaction, and an inclusive, supportive practice environment. Responsibilities include preparing patient schedules and charts, maintaining accurate documentation and demographics, managing front-desk and phone-system queues, assisting patients with scheduling, billing, portal, telehealth, and other requests, collecting payments, verifying insurance eligibility, and escalating urgent patient issues as appropriate. The coordinator also provides clinicians with administrative support and helps maintain an orderly, secure, and motivating workplace. The position is located at 3991 Highway 78 W, Ste 203, Snellville, GA 30039. Compensation starts at $20.25 per hour, with potential quarterly bonuses or incentives.

Requirements

Ability to multitask and prioritize duties in support of a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in compliance with HIPAA.
High school diploma or equivalent.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Create a positive work environment, support clinician and staff engagement activities, and promote LifeStance culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
Provide customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, and portal, including billing, payment, scheduling, and release requests.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, patient portal issues, and troubleshooting.
Triage urgent patient issues, resolve them when possible, or direct or escalate them to the appropriate department.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide general administrative support to clinicians, including sending letters and faxes.
Coordinate with clinicians regarding patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment.