Medical Office Receptionist

LifeStance Health•Friendswood, TX

7d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient access and care, and a pleasant, secure, and engaging work environment. Responsibilities include preparing patient schedules and charts; handling office communications and upkeep; greeting patients and managing check-in and checkout; responding to patient requests by phone, email, or portal; helping with telehealth and portal troubleshooting; collecting payments; verifying insurance eligibility; and providing administrative support to clinicians. The position requires handling sensitive information appropriately and following crisis and de-escalation processes when needed. The starting compensation is $21.00 per hour, with potential quarterly bonuses or incentives. The listed location is 308 S Friendswood Dr, Ste 200, Friendswood, TX 77546.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards are current, demographics are accurate, and patient charts are ready.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in support of patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, using crisis and de-escalation processes for potentially difficult or sensitive situations.
Greet patients and manage front-desk check-in and checkout courteously.
Respond to patient requests about payments and billing, scheduling, release requests, and other inquiries through phone, email, and patient portal.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, patient portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate departments, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with administrative support, including answering questions and sending letters or faxes.
Coordinate with clinicians about additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the practice.