Medical Office Receptionist

LifeStance Health•Myrtle Beach, SC

15h•Onsite

About The Position

The Medical Office Receptionist manages daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports a positive, organized practice environment and helps ensure patients are prepared for appointments and receive timely assistance with scheduling, billing, telehealth access, and other requests. The receptionist also provides administrative support to clinicians, helps maintain accurate schedules and patient records, and handles sensitive information in accordance with HIPAA. The position pays $23.20 per hour, with potential quarterly bonuses or incentives. The listed location is 608 16th Ave N Ste G, Myrtle Beach, SC 29577.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Help create a positive work environment and support in-office clinician and staff engagement activities.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, using crisis and de-escalation processes when needed.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal, including billing, payment, scheduling, release requests, and general inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Triage urgent patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide general administrative support to clinicians, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.