Medical Office Receptionist

LifeStance Health•Chesterfield, MO

7d•Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient access and payment processes, clinician administrative needs, and a pleasant, secure, and motivational workplace. Compensation starts at $20.25 per hour, with potential quarterly bonuses or incentives.

Requirements

Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
High school diploma or equivalent required.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities that foster LifeStance culture, engagement, and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and appeal.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage courteous check-in and check-out at the front desk.
Respond to patient phone, email, and portal requests concerning billing and payments, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Triage urgent patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide general administrative support to clinicians, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the practice.