Medical Office Receptionist

LifeStance Health•Seattle, WA

7d•Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and a pleasant, secure, and motivational work environment. The position is located at 1448 NW Market St, Ste 210, Seattle, WA 98107. Compensation starts at $24.00 per hour, with potential quarterly bonuses or incentives. The posting describes benefits for full-time employees.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects weighing up to 25 pounds.
Vision abilities required include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment, support clinician and staff engagement activities, and promote LifeStance culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards are current, demographics are accurate, and charts are prepared.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, and portal regarding billing and payments, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Handle urgent requests, triage patient issues, direct them to appropriate departments, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with general administrative support, including assistance with questions and duties such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit appointment accuracy to support clinician schedules.
Maintain a pleasant, secure, and motivational working environment in the practice.