Medical Office Receptionist - THPG

Texas Health Resources•Fort Worth, TX

2d•Onsite

About The Position

The Medical Office Receptionist works at Texas Health Physicians Group in Fort Worth, Texas. This role supports clinic operations by managing patient check-in and check-out, scheduling, phone calls, patient records, and payment collection while ensuring compliance with clinic and regulatory policies. The position is an individual-contributor role in a collaborative clinical environment.

Requirements

High school diploma or equivalent.
Knowledge of insurance authorization and billing requirements.
Demonstrated strong customer service and communication skills.
Organizational and time-management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Strong work ethic and a high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Nice To Haves

Six months of healthcare experience in a clinical setting, or customer service experience in a clinical setting or office environment.

Responsibilities

Check patients in and complete paperwork to support an efficient admitting process and compliance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Prepare patient appointment charts and ensure required information is complete.
Conduct patient check-out, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
File and retrieve records and assist with filing registration documentation in electronic medical records.
Confirm next-day appointments and inform patients about required documentation and time-of-service payments.
Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
Perform other duties as assigned.