Medical Office Receptionist - THPG

Texas Health•Fort Worth, TX

3d•Onsite

About The Position

The Medical Office Receptionist supports patient access and front-office operations at Texas Health Physicians Group. The role performs patient check-in and check-out, handles appointment scheduling and phone calls, collects patient payments, maintains patient records, prepares charts, and supports compliance with clinic and regulatory policies. The position is an individual-contributor role in a team-focused clinic environment.

Requirements

High school diploma or equivalent.
Six months of healthcare experience in a clinical setting, or customer service experience in a clinical setting or office environment.
Demonstrated strong customer service and communication skills.
Organizational and time-management skills.
Proficient computer skills.
Strong work ethic and a high level of professionalism.
Ability to handle multiple projects simultaneously in a fast-paced environment as a team player.

Nice To Haves

Knowledge of insurance authorization and billing requirements.
Knowledge of clinic procedures and regulatory requirements.

Responsibilities

Perform patient check-in and complete paperwork needed for an efficient admitting process and compliance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Prepare charts for patient appointments and ensure necessary information is complete.
Conduct patient check-out, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
File and retrieve records and assist with filing registration documentation in electronic medical records.
Confirm next-day appointments and tell patients what documentation is needed, including details about time-of-service payment.
Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
Perform other duties as assigned.