Medical Office Receptionist - Southeast - Specialty Behavioral Health Services

El Rio Community Health Center•Tucson, AZ

9d•$16 - $22

About The Position

The Medical Office Receptionist (MOR) provides clerical and operational support for El Rio Health clinical operations at a location assigned by management. The role works under general supervision and review, follows organizational policies and procedures, and refers issues involving departures from standard policies or procedures to a supervisor. Its purpose is to support El Rio Health’s mission of providing comprehensive, quality, affordable, and accessible healthcare. The MOR prepares and maintains the reception area; collects and enters patient eligibility, insurance, and demographic information into the Electronic Practice Management program; schedules and manages appointments; assists patients with kiosks; communicates wait times; and alerts back-office staff when walk-in patients need medical assessment. The role also handles payments and cash drawer reconciliation, prepares deposit documentation, generates reports, communicates outstanding items to staff, and maintains patient confidentiality and a safe, professional environment. Employees are expected to meet performance and competency standards, follow HIPAA and other compliance requirements, demonstrate professional and supportive communication, assist colleagues, and participate in training, continuing education, organizational events, and committees. The position may require work at any El Rio Health location or operational reassignment during the workday. A current Level I fingerprint clearance card, or timely application for one, is required. Reliable transportation is required; employees who drive during work hours must have a valid driver’s license and comply with Arizona vehicle insurance requirements. Employees are required to undergo pre-employment drug testing and may be subject to additional testing as described in the posting.

Requirements

High school diploma or General Education Diploma (GED); an equivalent combination of education and experience directly related to the job functions may be considered.
Current, valid Level I fingerprint clearance card in good standing, or application for one within seven working days after beginning employment; the posting also states that new hires and transfers must submit a card or fingerprint receipt before the hire or transfer date, with the Level One Non-IVP card received within 30 days afterward.
Reliable transportation capable of meeting operational reassignments during the workday.
Valid driver’s license and compliance with Arizona vehicle insurance requirements if driving during work hours.
Ability to comply with patient confidentiality, HIPAA, safety, organizational policies, and applicable reporting requirements.
Ability to accurately handle payments, maintain a cash drawer, and prepare deposit documentation.
Ability to use organizational computer systems and programs; employees must demonstrate computer mastery through structured learning, mentoring, and training.
Effective written, verbal, and interpersonal communication skills.
Ability to complete assigned tasks accurately and within established performance expectations.
Ability to undergo pre-employment drug testing and applicable post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing.

Nice To Haves

Medical Office certification from an accredited technical program or college.
Bilingual English/Spanish skills, including the ability to speak, read, and write in both languages.

Responsibilities

Complete assigned clerical and non-clinical duties accurately and within established timeframes and performance standards.
Maintain required job skills and complete annual competency evaluations.
Maintain a clean, safe, hygienic, and professional work environment and address or report hazards.
Follow Joint Commission Certification requirements, HIPAA, organizational compliance standards, the Code of Conduct, policies and procedures, Standing Orders, and AIDET service requirements.
Protect patient confidentiality and disclose information only to authorized individuals.
Prepare and maintain the front desk and reception area.
Collect and document patient eligibility, insurance verification, and demographic information in the Electronic Practice Management program before patients see a provider.
Schedule and manage appointments in person and by telephone, assist patients at kiosks, and communicate in a supportive manner.
Notify back-office staff when walk-in patients require medical assessment and inform patients and visitors of nurse or provider wait times.
Assess issues according to priority and resolve them in a timely manner within the authority of the position.
Communicate proactively with patients to support compliance with scheduled appointments.
Generate reports using available organizational software, databases, programs, or systems.
Communicate outstanding items to providers and staff for follow-up and completion.
Greet patients and visitors warmly and communicate effectively with patients, employees, and internal and external contacts.
Assist coworkers, maintain a respectful and positive attitude, and serve as a positive role model.
Participate in training, peer mentoring, continuing education, organizational events, and committees.
Accurately process cash, checks, and bankcard payments, collect copayments and coinsurance, and issue receipts.
Maintain and balance the cash drawer, document and communicate discrepancies, and prepare daily deposit documents according to policy.
Accurately document hours worked and obtain timely sign-off or approval.
Learn and demonstrate proficiency with El Rio Health systems and programs.
Meet operational needs as determined by management.