Receptionist - Behavioral Health

Confluence Health•Wenatchee, WA

About The Position

The Receptionist - Behavioral Health courteously and professionally greets, instructs, directs, and schedules patients and visitors. The position serves as a liaison between patients and medical support staff and provides outstanding customer service in all interactions. Work is performed in a reception area with continuous patient contact, constant interaction, and many interruptions. The position reports to the Practice Manager.

Requirements

Ability to communicate effectively in English, verbally and in writing.
Typing skills of at least 35 words per minute.
Basic computer skills.
Maintain active Basic Life Support (CPR) certification.

Nice To Haves

High school diploma or equivalent (GED).
One year of work experience in a medical office setting.
Medical terminology.

Responsibilities

Greet patients and visitors promptly and courteously, prepare patient information for visits, and coordinate with providers and support staff to promote efficient patient flow.
Schedule, cancel, and reschedule appointments; use the waitlist for patients seeking earlier appointments and to fill provider openings.
Answer telephone calls and provide outstanding customer service in every encounter.
Operate general office equipment.
Verify billing, demographic, and insurance information at every encounter and accurately code new insurance using available resources.
Obtain or initiate required waivers for non-covered services, confirm required referrals, and contact referring offices as needed.
Collect co-pays and account payments, provide receipts, explain co-pay and time-of-service policies, and collect outstanding patient balances when appropriate.
Balance a cash drawer and perform basic addition and subtraction.
Maintain active Basic Life Support (CPR) certification.
Perform other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance.