Medical Office Manager

Center for Alternative • The Bronx, NY

1d • Onsite

About The Position

CASES is seeking a highly organized, detail-oriented Medical Office Manager to oversee daily operations at its mental health and medical services clinic. The role coordinates patient flow and clinical staff, including social workers, psychiatrists, and nurse practitioners. It manages appointment scheduling, referrals, eligibility verifications in the CareLogic electronic health record (EHR), and supervises medical scheduling staff through training, guidance, and daily oversight. The manager also generates reports on patient demographics, caseloads, and referral processes to support data-driven decisions and operational improvements. As a representative of CASES, the position upholds trauma-informed, culturally competent care and helps foster a welcoming, supportive environment for clients and families.

The role is fully onsite at 424 E 147th St, Bronx, NY 10455. It is full-time, Monday through Friday, 9:00 a.m. to 5:00 p.m., for 35 hours per week excluding breaks. The stated annual salary is $55,400.

Requirements

• High school diploma and at least three years of related work experience.
• At least three years of experience with an Electronic Medical Record (EMR) system.
• At least one year of experience with Medicaid billing systems.
• Knowledge of mental health and medical terminology.
• Exceptional communication and organizational skills, including excellent phone demeanor and direct communication with clients, family members, government agencies, and agency staff.
• Diplomacy, poise, and social skills to interact with clients facing serious mental illness, substance abuse, arrest and incarceration, crisis, and stress.
• Ability to establish and maintain effective working relationships with clients, family members, referral sources, criminal justice staff, and CASES employees.

Nice To Haves

• Supervisory experience.

Responsibilities

• Develop, implement, and oversee a centralized scheduling process for clinical staff, maintaining accurate provider schedules, backfilling cancelled or missed appointments, and processing referrals efficiently.
• Ensure the clinic waiting area is safe and welcoming for clients and family members or collaterals.
• Manage and support the coordination and processing of clinic electronic referrals and walk-ins.
• Support medical schedulers with administrative tasks, including delegating and prioritizing work.
• Monitor and manage centralized scheduling performance goals to support staff productivity.
• Verify Medicaid eligibility and service authorization at every client visit using EPACES and Managed Care Organization portals.
• Support crisis intervention and emergency response situations, promoting health and safety, effective responses by internal and external first responders, and adherence to crisis and emergency policies.
• Manage training for medical schedulers at the main clinic and satellite locations.
• Generate reports on patient demographics, caseloads, and referral processes to support operational decision-making.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Vacation and paid time off, starting at 25 days annually
• 12 paid holidays per year
• 403(b) retirement plan with competitive matching up to 6%
• Employee Referral Program
• In-person workplace differential pay for staff roles designated as fully in-person

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED