Medical Office Manager
About The Position
The Office Manager provides leadership and oversight for all office operations, including staff management, workflow coordination, and policy compliance. Using a strong understanding of clinical and administrative functions, the role supports efficient business operations, team performance, and high-quality patient services. The position is full-time and exempt, based in Germantown, Maryland, with required travel between offices depending on office and location needs. The stated schedule is 7:30 a.m. to 5:00 p.m., Monday through Friday. Compensation is $55,431.64–$115,127.25 annually, dependent on experience.
Requirements
- High school diploma or GED.
- Healthcare office experience is required.
- Experience supporting compliance with organizational policies, procedures, and systems.
- Advanced knowledge of HIPAA guidelines, practices, and procedures.
- Knowledge of medical practices, terminology, and reimbursement policies.
- Computer skills, including Microsoft Word, Excel, and PowerPoint.
- Strong written and oral communication skills and ability to communicate clear expectations.
- Strong organizational and time-management skills, including ability to prioritize and delegate responsibilities.
- Ability to evaluate the effectiveness of existing methods and procedures.
- Skill in operating a variety of office equipment and computer programs.
- Ability to mentor and support staff members’ professional development.
- Commitment to fostering collaboration, inclusion, and diversity.
- Ability to thrive in a fast-paced, dynamic organization.
Nice To Haves
- Bachelor of Arts or Bachelor of Science degree preferred.
- Three or more years of experience in a management role preferred.
Responsibilities
- Manage day-to-day practice operations and administer policies and procedures.
- Oversee office finances and promote efficient use of office resources and budget; dispense and reconcile petty cash.
- Oversee staff scheduling and time and attendance, including vacations and sick or personal time.
- Assess staffing requirements and interview, hire, and train new employees as necessary.
- Ensure staff understand job requirements and expectations and the safe, proper use of facilities and equipment.
- Conduct annual employee performance reviews and provide ongoing coaching and mentorship.
- Facilitate regular departmental and office staff meetings.
- Promote professionalism and superior customer service at all staff levels and regularly develop process improvements.
- Manage accurate filing and organization of patient accounts and demographics.
- Ensure compliance with federal, state, and local regulations, including HIPAA and OSHA.
- Regularly interface with staff, physicians, patients, and other stakeholders.
- Keep abreast of industry best practices and pursue continued education.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
