Medical Office Manager

Boston Childrens Health Physicians LLP•Greenwich, CT

5d•Onsite

About The Position

BCHP is seeking a Medical Office Manager for its pediatric office in Greenwich, Connecticut. The role manages daily practice operations, supervises and supports office staff, serves as the primary administrative contact between the practice and BCHP leadership, and supports the practice’s patient-centered medical home (PCMH) transition. The manager maintains patient confidentiality and helps ensure quality service, patient satisfaction, effective billing and collections, regulatory compliance, and excellent customer service. The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m. The salary is approximately $65,000–$70,000 annually and is negotiable based on experience. The role requires being present in the office throughout the day and after hours if an emergency arises.

Requirements

High school degree or equivalent required.
Bachelor’s degree in health or human services, a related field, or related experience preferred.
Pediatric experience preferred.
NextGen EMR experience preferred.
Medical office management experience preferred.

Nice To Haves

Bachelor’s degree in health or human services, a related field, or related experience.
Pediatric experience.
NextGen EMR experience.
Medical office management experience.

Responsibilities

Act as a liaison between the office and other members of the medical neighborhood and serve as the practice’s primary administrative contact to BCHP leadership.
Listen to staff concerns and address problems; handle disciplinary matters as appropriate and escalate issues to physician partners or Human Resources when necessary.
Hire and terminate practice employees and serve as the primary liaison to Human Resources for hiring, termination, discipline, and related matters.
Coordinate office maintenance projects, including medical equipment maintenance.
Schedule and attend monthly office medical home meetings, bi-monthly mock codes, and BCHP quarterly managers’ meetings.
Maintain knowledge of the patient-centered medical home transition, educate staff about it, complete related reporting, and support the practice throughout the transition.
Supervise, train, direct, mentor, and provide cross-coverage for office staff; address scheduling and staffing matters to ensure adequate coverage.
Coordinate and/or distribute clinical and physician schedules and assist physicians with medical and fellowship appointments, calendars, and meetings.
Prepare and approve weekly time sheets.
Ensure processes are in place for scheduling and pre-authorizing hospital and other outpatient procedures.
Ensure daily billing reconciliation is completed promptly, review missing-charge reports, investigate outstanding bills, conduct root-cause analysis of missed billing, and take appropriate corrective action with superiors and physician leaders.
Maintain office supplies at acceptable levels and update physician certificates and licenses as necessary.
Ensure staff maintain excellent customer service skills and provide patient-centered care; participate in pre-visit planning and medical home meetings.
Ensure medical billing is completed and tracked according to established procedures and that co-payments and other point-of-service collections are processed and deposited according to established procedures.
Maintain strict confidentiality of patient information and proprietary business matters.
Perform duties that support BCHP’s goals and objectives for quality service and patient satisfaction.
Complete required annual trainings, including training related to care coordination, population health management, and self-management support, as well as annual corporate compliance training.
Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality; ensure or maintain compliance with local, state, and federal regulations.
Perform other duties as assigned.