Medical Office Manager
About The Position
A growing, patient-focused healthcare organization is seeking an experienced Medical Office Manager to oversee daily operations at its Glendale or Scottsdale, Arizona location. The role leads front- and back-office workflows, supports clinical and administrative teams, and helps maintain a positive patient experience. It focuses on operational efficiency, financial performance, and patient satisfaction in a fast-paced healthcare environment. The Medical Office Manager oversees office operations and staff, manages scheduling and productivity, collaborates with providers and leadership, and develops procedures to improve efficiency and service. The role also oversees billing and revenue cycle workflows, including insurance verification, prior authorizations, claims, billing, accounts receivable, collections, and reimbursement. It maintains regulatory compliance, reviews operational and financial reporting, supports provider credentialing and insurance contract renewals, and monitors performance indicators.
Requirements
- At least 3 years of experience in medical office management or a comparable healthcare leadership role; the posting also states a minimum of 1 year of experience in medical office management.
- Strong understanding of medical billing, insurance claims, coding, and revenue cycle management.
- Experience overseeing front-office operations, administrative staff, and clinical support teams.
- Working knowledge of Medicare, Medicaid, Workers' Compensation, and commercial insurance payer requirements.
- Experience with electronic health record (EHR) and practice management systems.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to manage competing priorities in a fast-paced healthcare environment.
- Detail-oriented, proactive, and committed to operational excellence and patient satisfaction.
Nice To Haves
- Previous experience in pain management, specialty medicine, or a multispecialty healthcare practice.
- Familiarity with eClinicalWorks (eCW) or NextGen Office EHR.
- Certified Medical Office Manager (CMOM) or Certified Professional Biller (CPB) designation.
- Experience improving billing processes, accounts receivable performance, and operational workflows.
- Demonstrated ability to lead teams, implement process improvements, and support organizational growth.
Responsibilities
- Oversee daily front- and back-office operations and workflows.
- Supervise, mentor, and support front desk personnel, medical assistants, billing specialists, and administrative staff.
- Manage patient scheduling, staffing coordination, and office productivity.
- Collaborate with healthcare providers and leadership to improve operational performance.
- Develop and implement policies and procedures to enhance efficiency and patient satisfaction.
- Address operational challenges and resolve patient or staff concerns professionally.
- Oversee insurance verification, prior authorizations, claims processing, and patient billing.
- Monitor billing accuracy, accounts receivable, collections, and reimbursement workflows.
- Submit, track, and manage insurance claims using EHR and practice management systems.
- Resolve billing inquiries, payment discrepancies, and insurance claim denials.
- Ensure compliance with Medicare, Medicaid, Workers' Compensation, and commercial insurance requirements.
- Identify opportunities to improve revenue cycle efficiency and financial performance.
- Maintain compliance with HIPAA, OSHA, and applicable healthcare regulations.
- Prepare, analyze, and review operational and financial reports for leadership.
- Assist with provider credentialing and insurance contract renewals.
- Monitor key performance indicators related to billing, collections, patient satisfaction, and office productivity.
- Support process improvements for accurate documentation and efficient administrative operations.
Benefits
- Standard benefits package, including health insurance and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
