Medical Office Manager I

Tidewater Physicians Multispecialty Group P C•Williamsburg, VA

18d

About The Position

The Medical Office Manager I is responsible for the daily operations of the assigned location and provides staff and operational support. The role promotes a positive, supportive environment for site staff, patients, and providers and provides leadership for the practice to help accomplish its objectives and goals. The manager oversees office operations, personnel functions, financial and administrative activities, patient service issues, and staff coordination. The position requires maintaining confidentiality and performing other duties as assigned.

Requirements

Associate degree or equivalent.
Three to five years of experience in a medical office setting.
Prior experience with EHR systems is required.
Knowledge of organizational policies, procedures, and systems.
Knowledge of clinic office procedures, computer systems and applications, medical practices, terminology, and reimbursement policies.
Knowledge of grammar, spelling, punctuation, and sentence structure for correspondence and reports.
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in operating office equipment and computer programs.
Ability to work scheduled hours as defined in the job offer.
Ability to read, interpret, and apply policies and procedures.
Ability to communicate clearly and effectively and interact effectively with patients, medical and administrative staff, and the public.
Ability to set priorities among multiple requests and work with minimal supervision.
Ability to lift or move equipment; stand and walk for limited periods; sit for extended periods; and enter data using a keyboard.
Ability to occasionally reach, bend, stoop, squat, lean over, and lift or grasp and hold up to 30 pounds.
Ability to hear normal voice-level communication in person or by telephone and speak clearly and understandably.
Basic vision, corrected, and ability to see and understand information on a computer screen.
Alignment with the company mission and core values.
Excellent time management and organizational skills, open communication, a positive attitude, goal orientation, excellent customer service, ability to juggle multiple priorities, accuracy, and attention to detail.

Responsibilities

Oversee daily office operations and delegate work as needed.
Provide leadership for the growth, marketing, administration, and performance of the practice.
Develop guidelines for prioritizing work, evaluating effectiveness, and modifying activities as necessary.
Build a team-oriented atmosphere and set a professional example for staff.
Manage staffing, training, monitoring, and evaluation of personnel.
Post job openings through the Newton Applicant Tracking System and interview administrative and clinical candidates for the site.
Handle payroll, accounts payable, charge entry, delinquent claims, and bad debt.
Review financial information, including profit and loss statements, general ledger reports, inventory control, and payroll.
Submit daily deposit registers to accounting and track employee timekeeping.
Analyze overhead costs using information such as payroll distribution and overtime, and schedule employee coverage appropriately.
Hold weekly and/or monthly meetings with the managing physician and staff.
Resolve patient complaints and customer service issues.
Maintain strict confidentiality.
Perform other duties as assigned.