Medical Office Manager

HealthOp Solutions•Scottsdale, AZ

5d•$60,000 - $75,000•Onsite

About The Position

Lead the day-to-day operations of a busy outpatient pain management practice across two Phoenix-area clinic locations, based in Scottsdale with regular travel to Glendale. This hands-on management role has ownership of office workflow, staffing, billing performance, compliance, and patient experience. The manager oversees front- and back-office operations and works with front desk personnel, medical assistants, billing staff, administrative support, providers, and leadership. The role combines daily clinic operations with revenue-cycle management. Responsibilities include coordinating schedules and staffing, supporting patient check-in and check-out, resolving escalated concerns, overseeing insurance verification and prior authorizations, monitoring claims and payments, working aging reports, addressing denials and disputed balances, and improving workflows. The manager also coaches staff, establishes policies and procedures, maintains accurate and compliant documentation, and reports operational and financial performance to leadership. The position is on-site, full-time, Monday through Friday during normal business hours, with travel between the two clinic locations. Compensation is $60,000–$75,000 annually, depending on experience. Benefits include medical, dental, and vision insurance, paid time off, and sick time.

Requirements

At least 1 year of experience in medical office management.
Strong understanding of medical billing, insurance claims, coding, and revenue-cycle management.
Experience overseeing front-office operations, administrative staff, and clinical support teams.
Working knowledge of Medicare, Medicaid, Workers’ Compensation, and commercial insurance payer requirements.
Experience with electronic health record (EHR) and practice management systems.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to manage competing priorities in a fast-paced healthcare environment.
Detail-oriented, proactive, and committed to operational excellence and patient satisfaction.
Available to work on-site Monday through Friday during normal business hours.
Available to travel between the two Phoenix-area locations.

Nice To Haves

Previous experience in pain management, specialty medicine, or a multispecialty healthcare practice.
Familiarity with eClinicalWorks (eCW) or NextGen Office EHR.
Certified Medical Office Manager (CMOM) or Certified Professional Biller (CPB) designation.
A track record of improving billing processes, accounts receivable performance, and operational workflows.
Demonstrated ability to lead teams, implement process improvements, and support organizational growth.

Responsibilities

Oversee daily front- and back-office operations to maintain smooth, efficient, patient-focused workflows.
Supervise, mentor, coach, and support front desk personnel, medical assistants, billing staff, and administrative support.
Manage patient scheduling, staffing coordination, and overall office productivity across both locations.
Collaborate with providers and leadership to improve operational performance across both locations.
Develop and implement policies and procedures that improve efficiency, patient satisfaction, documentation accuracy, and compliance.
Address operational challenges and resolve patient and staff concerns professionally and promptly.
Oversee insurance verification, prior authorizations, claims processing, and patient billing.
Monitor billing accuracy, accounts receivable, collections, reimbursement, and revenue-cycle workflows.
Submit, track, and manage insurance claims using the practice’s EHR, practice management systems, claims tools, and payer portals.
Resolve billing inquiries, payment discrepancies, denied claims, and disputed patient balances; identify root causes and improve related workflows.
Ensure compliance with Medicare, Medicaid, Workers’ Compensation, commercial insurance requirements, HIPAA, OSHA, and other applicable healthcare regulations.
Identify opportunities to improve revenue-cycle efficiency and financial performance.
Prepare, analyze, and review operational and financial reports for leadership, with recommendations as appropriate.
Assist with provider credentialing and insurance contract renewals.
Monitor key performance indicators for billing, collections, patient satisfaction, and office productivity.
Support process improvements that keep documentation accurate and administrative operations efficient.
Travel between the two Phoenix-area clinic locations as needed.