Medical Office Manager

Mercer University•Hamilton, GA

4d•Onsite

About The Position

The Medical Office Manager will function in a supervisory role for the Mercer Medicine Hamilton (Harris County) Rural Clinic. The position serves as a liaison between physicians, staff, and upper management and ensures upper management is kept informed of pertinent information. It oversees the day-to-day operations of the physician practice, including full supervision of support staff. The incumbent helps maintain steady workflows and uninterrupted service while multitasking between direct support, assisting with patient care, handling phone calls, and managing clinic operations. The role also promotes teamwork and cohesion among staff members. Knowledge of healthcare system operations is preferred but not required; medical coding and billing experience is a plus. The position requires a high school diploma or GED, at least one year of healthcare office experience including hands-on electronic medical record knowledge, and at least two years of supervisory experience in a medical setting or another professional field. The role is based at the Mercer Medicine Clinic in Hamilton, Georgia, and is scheduled for 40 hours per week. Mercer employees are expected to serve in person.

Requirements

High school diploma or GED.
At least one year of healthcare office experience.
Hands-on computer knowledge of electronic medical records.
At least two years of supervisory experience in a medical setting or another professional field.
Basic computer skills and the ability to complete medical charting, including ICD and CPT coding.
Ability to perform Basic Life Support and CPR and respond to a patient in cardio/pulmonary arrest.
Ability to work both as a member of a team and autonomously.
Initiative, flexibility with job requirements, a positive attitude, and willingness to learn and perform new tasks.
Management and customer service skills, with a professional but friendly disposition.
Ability to maintain composure in difficult situations.

Nice To Haves

Knowledge of healthcare system operations.
Medical coding and billing experience.
Active and current CPR certification.
Certification or licensure in a healthcare-related field (such as Nursing, LPN, CMA, Echocardiography, or Radiologic Technology), with a current Georgia license or eligibility for Georgia licensure.

Responsibilities

Supervise support staff at the Mercer Medicine Hamilton (Harris County) Rural Clinic.
Serve as a liaison between physicians, staff, and upper management, keeping upper management informed of pertinent information.
Oversee the day-to-day operations of the physician practice.
Maintain steady workflows and uninterrupted service in the medical facility.
Provide direct support and assist with patient care while handling multiple phone calls and managing daily operations.
Promote teamwork and cohesion among staff members.
Perform medical charting, including ICD and CPT coding, as needed.