Office Manager/ Medical Assistant

QUICK MED URGENT CARE LLC•Medina, OH

3d•Onsite

About The Position

QuickMed Urgent Care is seeking a motivated, organized, and experienced Office Manager to oversee the day-to-day administrative and operational functions of an urgent care location. The Office Manager provides leadership to front-office staff, supports clinical operations, helps ensure an exceptional patient experience, and maintains efficient clinic workflows. The role is suited to a hands-on leader who can work effectively in a fast-paced healthcare environment and demonstrate strong communication, organizational, customer service, and problem-solving skills. The position oversees front-office operations and staffing, patient flow and administrative processes, and coordination with clinical team members. It also supports revenue-cycle and inventory processes, ensures adherence to applicable policies and regulatory requirements, monitors operational performance, and communicates staffing and operational needs to leadership. The Office Manager helps maintain a clean, organized, professional, and welcoming clinic environment and performs other duties as assigned.

Requirements

High school diploma or GED required.
Minimum of 2 years of healthcare, medical office, urgent care, outpatient, or related experience.
Strong knowledge of medical office operations and patient service.
Working knowledge of HIPAA and patient confidentiality requirements.
Experience working with electronic medical records (EMR/EHR) systems.
Strong computer skills, including Microsoft Office.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Demonstrated ability to lead and motivate a team.
Strong problem-solving and conflict-resolution skills.
Ability to handle confidential information with discretion.
Ability to work effectively in a fast-paced healthcare environment.

Nice To Haves

Previous supervisory or management experience preferred.

Responsibilities

Oversee daily administrative and front-office operations of the urgent care center.
Supervise, lead, coach, and support front-office employees.
Develop and maintain staff schedules to ensure appropriate coverage and efficient operations.
Assist with employee onboarding, orientation, training, and ongoing development.
Monitor employee attendance, punctuality, productivity, and performance.
Address employee concerns and performance issues in accordance with company policies.
Ensure staff follow QuickMed policies, procedures, and standards.
Monitor patient registration, check-in, check-out, scheduling, and overall patient flow.
Promote a positive and professional patient experience.
Address patient concerns and complaints promptly and professionally.
Collaborate with providers, nurses, medical assistants, and other clinical team members to maintain efficient workflows.
Monitor clinic wait times, patient volume, and operational efficiency.
Ensure accurate patient information and appropriate documentation within the electronic medical record (EMR).
Oversee insurance verification, authorizations, referrals, and other administrative processes as applicable.
Assist with revenue-cycle and billing-related processes and identify issues that may impact collections.
Monitor office supplies, medical and administrative inventory, and equipment needs.
Assist with ordering supplies and maintaining appropriate inventory levels.
Maintain compliance with HIPAA, OSHA, infection-control practices, and applicable federal, state, and local regulations.
Assist with preparation for audits, inspections, and compliance reviews.
Maintain a clean, organized, professional, and welcoming clinic environment.
Review operational reports and identify opportunities for improvement.
Communicate operational concerns, staffing needs, and performance trends to leadership.
Assist with implementation of new policies, procedures, programs, and initiatives.
Participate in staff meetings and leadership meetings as needed.
Serve as a role model for professionalism, accountability, teamwork, and customer service.
Perform other duties as assigned.