Medical Office Manager I

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C•Williamsburg, VA

8d•Onsite

About The Position

The Medical Office Manager I is responsible for the daily operations of the assigned location and provides staff and operational support. The manager promotes a positive, supportive environment for site staff, patients, and providers, and provides leadership for the practice’s growth, marketing, administration, and performance to help achieve its objectives and goals. The role includes managing personnel and financial functions, setting priorities and evaluating work activities, supporting effective staffing, and resolving patient complaints and customer service issues. The manager maintains strict confidentiality and performs other duties as assigned. Compensation starts at $45,659 per year, with the final annual salary determined by relevant experience and qualifications.

Requirements

Associate degree or equivalent.
Three to five years of experience in a medical office setting.
Experience with prior electronic health record (EHR) systems is required.
Knowledge of organizational policies, procedures, and systems.
Knowledge of clinic office procedures, computer systems and applications, medical practices, terminology, and reimbursement policies.
Knowledge of grammar, spelling, punctuation, and sentence structure sufficient to answer correspondence and prepare reports.
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in operating office equipment and computer programs.
Ability to work scheduled hours as defined in the job offer.
Ability to read, interpret, and apply policies and procedures.
Ability to communicate clearly and effectively and interact effectively with patients, medical and administrative staff, and the public.
Ability to set priorities among multiple requests and work with minimal supervision.
Ability to lift or move equipment; stand and walk for limited periods; sit for extended periods; and enter data via a keyboard.
Ability to occasionally reach, bend, stoop, lift and grasp or hold up to 30 pounds, squat, and lean over.
Ability to hear normal voice-level communications in person or by telephone and to speak clearly and understandably.
Basic vision, corrected, and ability to see and understand data on a computer screen.
Alignment with the company mission and core values; excellent time management and organization; open communication and a positive approach; goal orientation; excellent customer service; ability to juggle multiple priorities; accuracy and attention to detail.

Responsibilities

Oversee daily office operations and delegate tasks as needed.
Provide leadership for the practice’s growth, marketing, administration, and performance to support its objectives and goals.
Develop guidelines for prioritizing work, evaluating effectiveness, and modifying activities as necessary.
Promote team building and set a professional example for staff.
Manage personnel functions, including staffing, training, monitoring, and evaluation.
Post job openings using the Newton Applicant Tracking System and interview candidates for administrative and clinical site positions.
Manage payroll, accounts payable, charge entry, delinquent claims, and bad debt.
Review financial records, including profit and loss statements, general ledger reports, inventory control, and payroll.
Submit daily deposit registers to accounting and track employee timekeeping.
Analyze overhead costs, including payroll distribution and overtime, and schedule employee coverage appropriately.
Hold weekly and/or monthly meetings with the managing physician and staff.
Resolve patient complaints and customer service issues.
Maintain strict confidentiality.
Perform other duties as assigned.