Experienced Medical Office Manager

SightMD Career•Elkins Park, PA

About The Position

SightMD is seeking an experienced Medical Office Manager to oversee daily operations at an assigned office location or locations. The role is responsible for maintaining consistent workflows and helping the center achieve individual and team goals. The manager partners with the Regional Operations Manager (ROM) to support the continued growth of the assigned location and works with patients, physicians, and staff to coordinate office activities professionally. The Center Manager oversees budgets, staff development, scheduling, compliance, safety, inventory, and patient service. The role also identifies opportunities to improve office operations and works with a CM Mentor and other internal partners to implement improvements. The position is scheduled for 37.5 hours per week, Monday through Thursday from 8 a.m. to 4 p.m. and Friday from 7 a.m. to 3 p.m. The hourly pay range is $34–$36, commensurate with experience.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
At least 2 years of supervisory experience.
Experience in healthcare management or clinical settings.
Familiarity with Electronic Health Records (EHR) and practice management software.
Strong communication and interpersonal skills.
Ability to multitask and stay organized in a fast-paced environment.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Professionalism and a patient-focused attitude.
Strong problem-solving and decision-making abilities.
Eagerness to learn and take initiative.
Prior management experience in a healthcare setting.

Nice To Haves

Ophthalmology experience is strongly preferred.

Responsibilities

Work with the ROM and CM Mentor to manage the Center’s financial obligations and meet or exceed budget expectations.
Attend training and continuing education opportunities to strengthen supervision and training of front desk, surgical, and technical staff.
Ensure compliance with company policies, healthcare ordinances, and patient privacy requirements.
Manage surgical schedules for physician providers or the surgical coordinator within the assigned Center.
Work with Surgical Process Improvement Leaders to promote consistency and identify opportunities for continuous improvement.
Coordinate physician and patient activities, serving as a liaison between the front and back office to support patient satisfaction and office efficiency.
Identify improvement opportunities, develop action plans with the assigned CM Mentor, and support their implementation.
Establish and oversee orientation, training, and career development for new hires.
Oversee workplace safety and security, as well as legal and regulatory compliance of office operations.
Oversee staff and physician scheduling, time and attendance, overtime, and time-off requests.
Promote an inclusive and healthy work environment through coaching, teamwork, and positive reinforcement.
Coach team members, provide ongoing support and career-development guidance, and seek support from the CM Mentor as needed.
Evaluate employee performance through ongoing performance management and conduct disciplinary meetings as appropriate.
Track and report team development, maintain a culture consistent with SightMD’s core values, and adjust training, processes, or staffing to support smooth workflows.
Maintain corporate standards and brand consistency, and communicate office-specific issues or needs to corporate.
Manage medical and office supply inventory in coordination with procurement to maintain cost and inventory controls.
Complete special projects and other duties as assigned.