Experienced Medical Office Manager

SightMD•Cheltenham Township, PA

10d•$34 - $36

About The Position

SightMD is seeking an Experienced Medical Office Manager, referred to in the position summary as a Center Manager, to manage daily office operations and help ensure consistency, efficient workflow, and achievement of individual and team goals. The manager partners with the Regional Operations Manager (ROM) to support continued growth at assigned office locations and communicates and coordinates professionally with patients, physicians, and staff. The role oversees staff and physician scheduling, surgical schedules, team training and development, office compliance, workplace safety, inventory, and performance management. The Center Manager works to improve patient satisfaction and operational efficiency, maintain corporate standards, and support a healthy, inclusive work environment. The position is scheduled for 37.5 hours per week, Monday through Thursday from 8 a.m. to 4 p.m. and Friday from 7 a.m. to 3 p.m. Hourly pay is $34–$36, commensurate with experience.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
At least 2 years of supervisory experience.
Experience in healthcare management or clinical settings.
Familiarity with Electronic Health Records (EHR) and practice management software.
Strong communication and interpersonal skills.
Ability to multitask and stay organized in a fast-paced environment.
Proficiency in MS Office Suite, including Word, Excel, and Outlook.
Professionalism and a patient-focused attitude.
Strong problem-solving and decision-making abilities.
Eagerness to learn and take initiative.
Prior management experience in a healthcare setting.

Nice To Haves

Ophthalmology experience is strongly preferred.

Responsibilities

Work with the ROM and CM Mentor to understand and manage the Center’s financial obligations and meet or exceed budget expectations.
Attend training and continuing education opportunities to enhance supervision and training of front desk, surgical, and technical staff.
Ensure compliance with company policies and healthcare ordinances, including patient privacy requirements.
Manage surgical schedules for physician providers or the surgical coordinator at the assigned Center.
Work with Surgical Process Improvement Leaders to promote consistency and identify opportunities for continuous improvement.
Coordinate physician and patient activities and serve as a liaison between front and back office teams to support patient satisfaction and office efficiency.
Identify improvement opportunities and develop action plans with the assigned CM Mentor for implementation.
Establish and oversee orientation, training, and career development for new hires.
Manage workplace safety and security and ensure legal and regulatory compliance of office operations.
Oversee staff and physician schedules, time, attendance, overtime, and time-off requests.
Promote an inclusive, healthy workplace through coaching, teamwork, and positive reinforcement.
Coach team members, provide ongoing support, and identify career development opportunities.
Evaluate individual performance through ongoing performance management and conduct disciplinary meetings as appropriate.
Track and report team development and maintain a culture consistent with SightMD core values, adjusting training, processes, or staffing as needed.
Maintain corporate standards and brand consistency, and communicate office issues or needs to corporate.
Manage medical and office supply inventory in coordination with procurement to maintain cost and inventory controls.
Complete special projects and other duties as assigned.