Medical Office Manager I

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C•Leon, VA

20d•Onsite

About The Position

The Medical Office Manager I is responsible for the daily operations of the assigned medical office and provides staff and operational support. The manager fosters a positive, supportive environment for site staff, patients, and providers and provides leadership for the practice’s administration, growth, marketing, and performance to help achieve its objectives and goals. The role includes overseeing and delegating daily work; managing staffing, hiring, training, monitoring, and evaluation; handling payroll, accounts payable, charge entry, delinquent claims, and bad debt; reviewing financial reports and inventory; tracking timekeeping and submitting deposit registers; and evaluating overhead costs and employee coverage. The manager holds regular meetings with the managing physician and staff, resolves patient complaints and customer-service issues, and maintains strict confidentiality. Other duties may be assigned. The position is full-time at Williamsburg Internal Medicine in Williamsburg, Virginia. Compensation starts at $45,659 per year, with the final annual salary based on relevant experience and qualifications.

Requirements

Associate degree or equivalent.
Three to five years of experience in a medical office setting.
Prior experience with EHR systems.
Knowledge of organizational policies, procedures, and systems; clinic office procedures; computer systems and applications; and medical practices, terminology, and reimbursement policies.
Knowledge of grammar, spelling, punctuation, and sentence structure sufficient to answer correspondence and prepare reports.
Planning, organizing, delegating, and supervising skills.
Ability to evaluate the effectiveness of existing methods and procedures.
Ability to operate office equipment and computer programs.
Ability to work scheduled hours as defined in the job offer.
Ability to read, interpret, and apply policies and procedures.
Clear and effective communication skills.
Ability to prioritize multiple requests and interact effectively with patients, medical and administrative staff, and the public.
Ability to work with minimal supervision.
Alignment with the company mission and core values; strong time management and organization; open communication and a positive attitude; goal orientation; excellent customer service; ability to juggle multiple priorities; and accuracy and attention to detail.
Ability to lift or move equipment; stand and walk for limited periods; sit for extended periods; enter data using a keyboard; occasionally reach, bend, stoop, and lift up to 30 pounds; grasp and hold up to 30 pounds; and occasionally squat and lean over.
Ability to hear normal-volume communications in person or by telephone and to speak clearly and understandably.
Basic vision, corrected, and ability to see and understand data on a computer screen.

Responsibilities

Oversee daily office operations and delegate work as needed.
Provide leadership for the practice’s growth, marketing, administration, and performance.
Develop guidelines for prioritizing work, evaluating effectiveness, and modifying activities.
Promote team building and set a professional example for staff.
Manage personnel functions, including staffing, training, monitoring, and evaluation.
Post openings using the Newton Applicant Tracking System and interview candidates for administrative and clinical positions.
Handle payroll, accounts payable, charge entry, delinquent claims, and bad debt.
Review financial information, including profit and loss statements, general ledger reports, inventory control, and payroll.
Submit daily deposit registers to accounting and track employee timekeeping.
Analyze overhead costs using payroll distribution or overtime information and schedule employee coverage appropriately.
Hold weekly and/or monthly meetings with the managing physician and staff.
Resolve patient complaints and customer-service issues.
Maintain strict confidentiality.
Perform other duties as assigned.