Medical Office Assistant

North American Medical Associates•Pittsburgh, PA

About The Position

The Medical Office Assistant provides customer service at the front desk and support to the clinical team of NASPAC, an organization focused on pain management and neurological disorders. The role works with practice staff to register and check out patients, collect samples, maintain patient records, explain common medical procedures, and support the daily operation of the practice. Travel between offices may be required for cross-coverage.

Requirements

High school diploma or equivalent.
Commitment to excellent internal and external customer service.
Attention to detail and ability to follow processes and procedures from beginning to end.
Interpersonal and relationship-building skills.
Ability to work collaboratively and motivate staff.
Strong analytical and organizational skills, including balancing priorities, making effective decisions, and contributing as a team player.
Ability to use data to inform decision-making.
Knowledge of HIPAA standards and ability to protect confidential and identifiable information from unauthorized disclosure.
Excellent written and verbal communication skills.
Ability to maintain strict confidentiality.
Commitment to quality assurance and risk management in daily work.
Computer skills and ability to learn and operate software programs.
Professional appearance and attitude.
Ability to work flexible schedules, maintain punctual attendance, work under pressure, prioritize, and meet deadlines.
Ability to relate to diverse communities and work as part of an interdependent team.
Open and non-judgmental approach toward colleagues and customers.
High level of professionalism and strong customer service skills.
Inventory management experience.
Highly proficient in Microsoft Office and knowledgeable about electronic medical records.
Preferred minimum of two years of experience working in a healthcare practice or hospital.

Nice To Haves

Some college.
CPR license.
At least two years of experience working in a healthcare practice or hospital.

Responsibilities

Register and check out patients for appointments.
Collect co-payments and account balances.
Obtain updated patient demographics at each visit.
Record patient information in OmniMD.
Assist patients with MRI prior approvals and medication prior authorizations.
Help patients complete necessary forms at check-in or check-out.
Answer phone calls, greet patients, and maintain patient records in the front office.
Assist the nurse and office manager with maintaining medical inventory and ordering materials as needed.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Provide good customer service in all situations.
Travel between offices occasionally to provide cross-coverage at patient locations.
Perform other duties as assigned.