Medical Office Assistant

Lifepoint Health • Nanty-Glo, PA

5h • Onsite

About The Position

The Medical Office Assistant supports clinic operations and provides patient care under the supervision of physicians and advanced practitioners. The role includes welcoming and registering patients, verifying and updating insurance, demographic, and financial information, preparing patient charts, maintaining patient flow, scheduling appointments and procedures, and handling payments and related documentation. The assistant also supports clinical visits by escorting and preparing patients, assisting with examinations and procedures, and providing pre- and post-procedure or visit care. The position requires travel to other facilities and flexibility to meet department workload, schedule, and location demands. The schedule is 8 a.m. to 4 p.m., Monday through Friday, with no weekends or holidays.

Requirements

• High school diploma or equivalent.
• CPR certification, or ability to obtain it within two months of hire.
• Graduate of a Clinical Medical Assistant Program or appropriate on-the-job training in a medical office or hospital setting.

Responsibilities

• Greet patients, families, and patrons arriving at the clinic.
• Obtain and verify insurance, demographic, and financial information during registration; update information as needed and obtain copies of insurance cards for the electronic medical record.
• Monitor for and obtain patient referrals, and inform patients when a referral is required before their appointment.
• Obtain and prepare patient charts for the physician practice.
• Assist with patient flow during visits and schedule appointments using a computerized system.
• Accept and document patient payments for bills and copays, provide receipts, post payments in EPIC, prepare audit journals, balance daily receipts, and prepare daily deposits.
• Schedule surgeries, testing, and hospitalizations; work with insurance companies on pre-certification and obtain authorizations for diagnostic tests and referrals.
• Provide patient care under the supervision of physicians and advanced practitioners.
• Escort patients to exam rooms and prepare them for examinations; discharge patients with instructions after they are seen.
• Assist physicians and advanced practitioners with examinations and procedures as requested, and assist with patient care before and after procedures or clinic visits.
• Attend assigned or scheduled in-service education and staff meetings.
• Promote an environment conducive to employee and patient safety.
• Maintain confidentiality of patient information in accordance with departmental policies and procedures.
• Keep office equipment in good operational order.
• Receive and process messages from providers and clinical staff through the EPIC In-Basket, and messages from patients through MyChart and the telephone.
• Travel to other facilities as required and remain flexible regarding workload, schedule, and location to meet department volume demands.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED