Medical Office Assistant - South

Honeycomb Management Group•Memphis, TN

21h

About The Position

Honeycomb Management Group is a Managed Services Organization that manages primary care and specialty care practices across multiple locations in Memphis, Tennessee, and Mississippi. The Medical Office Assistant (MOA) supports healthcare providers with direct patient care and administrative work. The role requires at least five years of experience and strong medical terminology knowledge, communication and organizational skills, and a patient-focused attitude. The MOA may provide clinical support at other site locations as needed. The position involves preparing and maintaining medical records, documenting clinic visits in the EMR, assisting patients with check-in and registration, scheduling appointments, and managing insurance information. The MOA is expected to interact courteously with patients, families, and healthcare professionals; maintain patient confidentiality; and follow applicable regulatory and risk-management requirements. The position also requires adapting to changing patient flow and operational demands while maintaining quality workflow procedures and metrics.

Requirements

High school diploma or equivalent.
Five years of medical office experience.
Proficiently operate and perform computer-related tasks using specific office equipment and software applications.
Possess and maintain a valid driver’s license.
Strong knowledge of medical terminology, communication skills, organizational skills, and a patient-focused attitude.

Nice To Haves

Certified Medical Office Assistant.

Responsibilities

Review and prepare medical records for completeness before patient examinations and obtain missing documentation.
Document clinic visits in the EMR system.
Greet and check in patients, and verify and validate their information.
Complete clerical duties, work lists, and other administrative duties during administrative time.
Schedule patient appointments in the EMR according to provider scheduling procedures and ensure patient information is accurate.
Obtain, verify, and update patient insurance information.
Request, locate, send, receive, and maintain office, department, and patient records.
Interact with patients, families, and healthcare professionals with courtesy, tact, and poise.
Ensure patients complete registration and other required forms at check-in.
Ensure compliance with legal requirements, patient confidentiality, risk management, OSHA, and federal, state, and local regulations.
Adapt to fluctuating patient flow, acuity, and operational demands while maintaining quality workflow procedures and metrics.
Provide Medical Office Assistant clinical support at other site locations as needed.
Maintain patient confidentiality in compliance with HIPPA guidelines.
Perform other duties as required.