Medical Office Assistant

Erickson Senior Living • Pequannock Township, NJ

18d • Onsite

About The Position

The Medical Office Assistant is the first point of contact for patients and provides front-desk and administrative support to help ensure patients receive quality care and service. The role includes greeting and scheduling patients, collecting and managing patient and insurance information, maintaining accurate records, coordinating referrals and records requests, and providing customer service to residents, families, and vendors. The position is with Cedar Crest Village by Erickson Senior Living, a continuing care retirement community in Pompton Plains, New Jersey.

Requirements

• At least 1 year of front medical office experience.
• Ability to use a multi-line electronic telephone system.
• Basic computer skills.
• Excellent communication skills.
• Ability to file and chart and document accurate patient records.

Responsibilities

• Receive and schedule patients at the front desk and answer the phone, taking accurate messages.
• Answer a multi-line phone and document concise messages from internal and external customers.
• Upload new patient information into the portal.
• Request patient medical records from outside providers and follow up as needed to ensure they are received.
• Scan and correctly place documents in patient charts, including attaching reports to referrals or orders to close the referral loop.
• Verify insurance before appointments, including manual verification when needed, and add or update insurance information in the system.
• Make daily reminder calls to patients about upcoming appointments.
• Assist with completion of Visit Prep forms to support efficient provider visits.
• Partner with other departments and specialists to coordinate care when needed.
• Work on spreadsheets and tasks as directed by the Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

Benefits

• Medical, dental, and vision packages, including annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• PTO plans.
• Company-paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401(k) for team members age 18 and over, with a company 3% match.
• Onsite medical centers offering wellness visits and sick care for team members over 18.
• Education assistance and certification reimbursement.
• Access to an online learning library with over 6,000 courses.
• Growth opportunities as the company opens new communities and expands existing ones.
• Flexibility and work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed