Medical Office Assistant - Wound Healing Owensboro

Owensboro Health•Owensboro, KY

3d•Onsite

About The Position

The Medical Office Assistant performs a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accuracy of information, and patient assistance while maintaining confidentiality, professionalism, and ethical conduct. The position works under general supervision and requires critical thinking, decisive judgment, and the ability to take appropriate action in a stressful environment. The assistant supports patient care under the supervision of a physician, nurse practitioner, physician assistant, or nurse. Responsibilities also include maintaining records, examination areas, equipment, and medical supplies, and communicating with patients, healthcare professionals, insurers, and external agencies. The position is full-time at 1.0 FTE (80 hours per pay period), with listed schedules of Monday–Friday, 8:00–4:30 or 7:30–4:00. No experience is required. A high school diploma, GED, or higher is preferred, and Basic Life Support Healthcare Provider certification is required within 90 days of employment.

Requirements

No work experience is required.
BLS certification as a Basic Life Support Healthcare Provider is required within 90 days of employment.
Requires critical thinking skills and decisive judgment.
Must be able to work in a stressful environment and take appropriate action.
Works under general supervision.
Applies more advanced skills and knowledge in the area of specialization.
Must maintain confidentiality, professionalism, and ethical behavior.

Nice To Haves

High school diploma, GED, or higher is preferred.

Responsibilities

Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs.
Collects and records vital signs.
Performs basic diagnostic procedures and specimen collection.
Monitors and communicates changes in patient condition.
Documents patient care provided.
Maintains equipment and medical supplies by reordering, stocking, cleaning, and troubleshooting.
Accepts payments, co-pays, and other fees during registration; may reconcile co-payments and cash receipts at the end of shifts.
Communicates with insurance companies, external agencies, patients, physicians, and team members; may communicate with referring facilities about patient transfers.
Arranges hospital admissions as appropriate.
Answers internal and external calls and handles requests for patient information in accordance with regulatory requirements and facility policies.
Maintains examination areas.
Performs patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieves records for authorized persons and obtains properly executed release-of-information forms when necessary.
Files new and returned records, identifies and documents missing records, and enters information from various sources into computer databases.
Checks database printouts and reports for errors and corrects information as required.
Prepares records for archival or destruction, initiates retrieval and return of archived records, and follows up on retrieval delays or problems.
Assists with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greets arriving patients and provides appropriate information.
Prepares patients for medical procedures as appropriate.
May enter standing orders only.
Supports Owensboro Health’s mission, vision, core commitments, and business interests; follows organizational policies and procedures and acts consistently with a culture of compliance, safety, and high reliability.