Medical Office Assistant - Wound Healing Owensboro

Owensboro Health•Owensboro, KY

1d•Onsite

About The Position

The Medical Office Assistant is responsible for clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, information accuracy, and patient assistance while maintaining confidentiality, professionalism, and ethical conduct. The position works under general supervision and requires critical thinking, decisive judgment, and the ability to take appropriate action in a stressful environment. The position is full time at 1.0 FTE (80 hours per pay period), with weekday schedules listed as Monday–Friday, 8:00 a.m.–4:30 p.m. or Monday–Friday, 7:30 a.m.–4:00 p.m. No weekend work is required. The role is based in the Wound Healing department at Owensboro Health Regional Hospital.

Requirements

No prior work experience required.
High school diploma, GED, or higher preferred.
BLS certification as a Basic Life Support Healthcare Provider required within 90 days of employment.
Critical-thinking skills and decisive judgment.
Ability to work in a stressful environment and take appropriate action.
Ability to apply advanced skills and knowledge in the area of specialization.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs; perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition, and document patient care provided.
Maintain medical equipment and supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept patient payments, copayments, and other fees during registration; reconcile copayments and cash receipts at the end of shifts when required.
Communicate with insurance companies, external agencies, patients, physicians, team members, and referring facilities regarding patient transfers when needed.
Arrange hospital admissions as appropriate.
Answer internal and external calls and handle requests for patient information in accordance with regulatory requirements and facility policies.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and ensure release-of-information forms are obtained when necessary.
File new and returned records, identify and document missing records, and enter information into computer databases.
Verify computer-entered data by reviewing printouts and reports, correcting errors as needed.
Prepare records for archival or destruction and initiate retrieval and return of archived records, following up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet arriving patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Perform order entry for standing orders only, when required.
Support Owensboro Health’s mission, vision, core commitments, and business interests; comply with organizational policies and procedures and act consistently with a culture of compliance, safety, and high reliability.