Medical Office Assistant Adult Medicine- Haitian Creole

BROCKTON NEIGHBORHOOD HEALTH CENTER INC•Nicholson, GA

1d•$18 - $24•Onsite

About The Position

The Medical Office Assistant coordinates clerical aspects of patient services to support completeness and continuity of care. The role handles patient check-in to clinical areas and check-out, including registration, scheduling follow-up and referral appointments, obtaining referral authorizations, collecting payments, and posting daily encounters. The assistant also handles patient calls and correspondence, sends medical information to consultants, and maintains office equipment and supplies. The position serves as a liaison among patients, BNHC clinical areas, and other agencies or referral facilities. It supports patient-centered care, protects confidentiality, works collaboratively with staff, and may assist providers with interpreting without advance notice. The role may also gather clinical information for reporting, attend meetings and seminars, and perform other duties assigned by a supervisor or department head.

Requirements

High school graduate or equivalent.
Bilingual ability required; the role is identified as Haitian Creole.
Willingness and ability to learn all aspects of the job.
High level of interpersonal and professional skills.
Moderate computer skills.
Proper telephone etiquette.
Good customer service skills.
Basic knowledge of managed care.
Knowledge of insurance plans.

Nice To Haves

Graduate of a medical secretary program preferred.

Responsibilities

Answer telephone calls, assist callers, and forward calls as needed through resolution.
Schedule patient follow-up and specialist appointments at the Health Center.
Schedule external referral appointments, provide referral information in accordance with patients’ insurance plans, and liaise among BNHC, referral facilities, and patients.
Maintain tracking systems for internal and external referrals and follow up on appointments as needed.
Check patients in from registration areas to the appropriate waiting areas, monitor waiting rooms, and notify patients and providers of appointment delays.
Collect patient copayments and deductibles and balance daily cash drawers and credit card receipts.
Communicate patient issues received by telephone, voicemail, letters, or walk-ins to providers.
Assist with patient correspondence and gather clinical information for reporting when required.
Assist providers with interpreting when called upon.
Use office equipment and software according to office policy, maintain supplies, and promptly report malfunctions.
Maintain patient confidentiality, professional conduct, discretion, reliability, and a patient-centered environment.
Participate in quality improvement studies and reviews, set and assess goals, and contribute to teamwork and process improvement.
Identify and report operational problems, use effective problem solving, manage conflict appropriately, and help orient new staff or students.
Attend meetings and seminars and perform other duties as assigned.